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diff --git a/synapse/res/templates/sso_auth_bad_user.html b/synapse/res/templates/sso_auth_bad_user.html
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+<html>
+<head>
+    <title>Authentication Failed</title>
+</head>
+    <body>
+        <div>
+            <p>
+                We were unable to validate your <tt>{{server_name | e}}</tt> account via
+                single-sign-on (SSO), because the SSO Identity Provider returned
+                different details than when you logged in.
+            </p>
+            <p>
+                Try the operation again, and ensure that you use the same details on
+                the Identity Provider as when you log into your account.
+            </p>
+        </div>
+    </body>
+</html>