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diff --git a/v1.98/usage/administration/admin_faq.html b/v1.98/usage/administration/admin_faq.html new file mode 100644 index 0000000000..d98443f665 --- /dev/null +++ b/v1.98/usage/administration/admin_faq.html @@ -0,0 +1,398 @@ +<!DOCTYPE HTML> +<html lang="en" class="sidebar-visible no-js light"> + <head> + <!-- Book generated using mdBook --> + <meta charset="UTF-8"> + <title>Admin FAQ - Synapse</title> + <!-- Custom HTML head --> + <meta content="text/html; charset=utf-8" http-equiv="Content-Type"> + <meta name="description" content=""> + <meta name="viewport" content="width=device-width, initial-scale=1"> + <meta name="theme-color" content="#ffffff" /> + + <link rel="icon" href="../../favicon.svg"> + <link rel="shortcut icon" href="../../favicon.png"> + <link rel="stylesheet" href="../../css/variables.css"> + <link rel="stylesheet" href="../../css/general.css"> + <link rel="stylesheet" href="../../css/chrome.css"> + <link rel="stylesheet" href="../../css/print.css" media="print"> + <!-- Fonts --> + <link rel="stylesheet" href="../../FontAwesome/css/font-awesome.css"> + <link rel="stylesheet" href="../../fonts/fonts.css"> + <!-- Highlight.js Stylesheets --> + <link rel="stylesheet" href="../../highlight.css"> + <link rel="stylesheet" href="../../tomorrow-night.css"> + <link rel="stylesheet" href="../../ayu-highlight.css"> + + <!-- Custom theme stylesheets --> + <link rel="stylesheet" href="../../docs/website_files/table-of-contents.css"> + <link rel="stylesheet" href="../../docs/website_files/remove-nav-buttons.css"> + <link rel="stylesheet" href="../../docs/website_files/indent-section-headers.css"> + </head> + <body> + <!-- Provide site root to javascript --> + <script type="text/javascript"> + var path_to_root = "../../"; + var default_theme = window.matchMedia("(prefers-color-scheme: dark)").matches ? 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</script> + + <!-- Hide / unhide sidebar before it is displayed --> + <script type="text/javascript"> + var html = document.querySelector('html'); + var sidebar = 'hidden'; + if (document.body.clientWidth >= 1080) { + try { sidebar = localStorage.getItem('mdbook-sidebar'); } catch(e) { } + sidebar = sidebar || 'visible'; + } + html.classList.remove('sidebar-visible'); + html.classList.add("sidebar-" + sidebar); + </script> + + <nav id="sidebar" class="sidebar" aria-label="Table of contents"> + <div class="sidebar-scrollbox"> + <ol class="chapter"><li class="chapter-item expanded affix "><li class="part-title">Introduction</li><li class="chapter-item expanded "><a href="../../welcome_and_overview.html">Welcome and Overview</a></li><li class="chapter-item expanded affix "><li class="part-title">Setup</li><li class="chapter-item expanded "><a href="../../setup/installation.html">Installation</a></li><li class="chapter-item expanded "><a href="../../postgres.html">Using Postgres</a></li><li class="chapter-item expanded "><a href="../../reverse_proxy.html">Configuring a Reverse Proxy</a></li><li class="chapter-item expanded "><a href="../../setup/forward_proxy.html">Configuring a Forward/Outbound Proxy</a></li><li class="chapter-item expanded "><a href="../../turn-howto.html">Configuring a Turn Server</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../setup/turn/coturn.html">coturn TURN server</a></li><li class="chapter-item expanded "><a href="../../setup/turn/eturnal.html">eturnal TURN server</a></li></ol></li><li class="chapter-item expanded "><a href="../../delegate.html">Delegation</a></li><li class="chapter-item expanded affix "><li class="part-title">Upgrading</li><li class="chapter-item expanded "><a href="../../upgrade.html">Upgrading between Synapse Versions</a></li><li class="chapter-item expanded affix "><li class="part-title">Usage</li><li class="chapter-item expanded "><a href="../../federate.html">Federation</a></li><li class="chapter-item expanded "><a href="../../usage/configuration/index.html">Configuration</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../usage/configuration/config_documentation.html">Configuration Manual</a></li><li class="chapter-item expanded "><a href="../../usage/configuration/homeserver_sample_config.html">Homeserver Sample Config File</a></li><li class="chapter-item expanded "><a href="../../usage/configuration/logging_sample_config.html">Logging Sample Config File</a></li><li class="chapter-item expanded "><a href="../../structured_logging.html">Structured Logging</a></li><li class="chapter-item expanded "><a href="../../templates.html">Templates</a></li><li class="chapter-item expanded "><a href="../../usage/configuration/user_authentication/index.html">User Authentication</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../usage/configuration/user_authentication/single_sign_on/index.html">Single-Sign On</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../openid.html">OpenID Connect</a></li><li class="chapter-item expanded "><a href="../../usage/configuration/user_authentication/single_sign_on/saml.html">SAML</a></li><li class="chapter-item expanded "><a href="../../usage/configuration/user_authentication/single_sign_on/cas.html">CAS</a></li><li class="chapter-item expanded "><a href="../../sso_mapping_providers.html">SSO Mapping Providers</a></li></ol></li><li class="chapter-item expanded "><a href="../../password_auth_providers.html">Password Auth Providers</a></li><li class="chapter-item expanded "><a href="../../jwt.html">JSON Web Tokens</a></li><li class="chapter-item expanded "><a href="../../usage/configuration/user_authentication/refresh_tokens.html">Refresh Tokens</a></li></ol></li><li class="chapter-item expanded "><a href="../../CAPTCHA_SETUP.html">Registration Captcha</a></li><li class="chapter-item expanded "><a href="../../application_services.html">Application Services</a></li><li class="chapter-item expanded "><a href="../../server_notices.html">Server Notices</a></li><li class="chapter-item expanded "><a href="../../consent_tracking.html">Consent Tracking</a></li><li class="chapter-item expanded "><a href="../../user_directory.html">User Directory</a></li><li class="chapter-item expanded "><a href="../../message_retention_policies.html">Message Retention Policies</a></li><li class="chapter-item expanded "><a href="../../modules/index.html">Pluggable Modules</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../modules/writing_a_module.html">Writing a module</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../modules/spam_checker_callbacks.html">Spam checker callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/third_party_rules_callbacks.html">Third-party rules callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/presence_router_callbacks.html">Presence router callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/account_validity_callbacks.html">Account validity callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/password_auth_provider_callbacks.html">Password auth provider callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/background_update_controller_callbacks.html">Background update controller callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/account_data_callbacks.html">Account data callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/add_extra_fields_to_client_events_unsigned.html">Add extra fields to client events unsigned section callbacks</a></li><li class="chapter-item expanded "><a href="../../modules/porting_legacy_module.html">Porting a legacy module to the new interface</a></li></ol></li></ol></li><li class="chapter-item expanded "><a href="../../workers.html">Workers</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../synctl_workers.html">Using synctl with Workers</a></li><li class="chapter-item expanded "><a href="../../systemd-with-workers/index.html">Systemd</a></li></ol></li></ol></li><li class="chapter-item expanded "><a href="../../usage/administration/index.html">Administration</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../usage/administration/admin_api/index.html">Admin API</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../admin_api/account_validity.html">Account Validity</a></li><li class="chapter-item expanded "><a href="../../usage/administration/admin_api/background_updates.html">Background Updates</a></li><li class="chapter-item expanded "><a href="../../admin_api/event_reports.html">Event Reports</a></li><li class="chapter-item expanded "><a href="../../admin_api/experimental_features.html">Experimental Features</a></li><li class="chapter-item expanded "><a href="../../admin_api/media_admin_api.html">Media</a></li><li class="chapter-item expanded "><a href="../../admin_api/purge_history_api.html">Purge History</a></li><li class="chapter-item expanded "><a href="../../admin_api/register_api.html">Register Users</a></li><li class="chapter-item expanded "><a href="../../usage/administration/admin_api/registration_tokens.html">Registration Tokens</a></li><li class="chapter-item expanded "><a href="../../admin_api/room_membership.html">Manipulate Room Membership</a></li><li class="chapter-item expanded "><a href="../../admin_api/rooms.html">Rooms</a></li><li class="chapter-item expanded "><a href="../../admin_api/server_notices.html">Server Notices</a></li><li class="chapter-item expanded "><a href="../../admin_api/statistics.html">Statistics</a></li><li class="chapter-item expanded "><a href="../../admin_api/user_admin_api.html">Users</a></li><li class="chapter-item expanded "><a href="../../admin_api/version_api.html">Server Version</a></li><li class="chapter-item expanded "><a href="../../usage/administration/admin_api/federation.html">Federation</a></li></ol></li><li class="chapter-item expanded "><a href="../../manhole.html">Manhole</a></li><li class="chapter-item expanded "><a href="../../metrics-howto.html">Monitoring</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../usage/administration/monitoring/reporting_homeserver_usage_statistics.html">Reporting Homeserver Usage Statistics</a></li></ol></li><li class="chapter-item expanded "><a href="../../usage/administration/monthly_active_users.html">Monthly Active Users</a></li><li class="chapter-item expanded "><a href="../../usage/administration/understanding_synapse_through_grafana_graphs.html">Understanding Synapse Through Grafana Graphs</a></li><li class="chapter-item expanded "><a href="../../usage/administration/useful_sql_for_admins.html">Useful SQL for Admins</a></li><li class="chapter-item expanded "><a href="../../usage/administration/database_maintenance_tools.html">Database Maintenance Tools</a></li><li class="chapter-item expanded "><a href="../../usage/administration/state_groups.html">State Groups</a></li><li class="chapter-item expanded "><a href="../../usage/administration/request_log.html">Request log format</a></li><li class="chapter-item expanded "><a href="../../usage/administration/admin_faq.html" class="active">Admin FAQ</a></li><li class="chapter-item expanded "><div>Scripts</div></li></ol></li><li class="chapter-item expanded "><li class="part-title">Development</li><li class="chapter-item expanded "><a href="../../development/contributing_guide.html">Contributing Guide</a></li><li class="chapter-item expanded "><a href="../../code_style.html">Code Style</a></li><li class="chapter-item expanded "><a href="../../development/reviews.html">Reviewing Code</a></li><li class="chapter-item expanded "><a href="../../development/releases.html">Release Cycle</a></li><li class="chapter-item expanded "><a href="../../development/git.html">Git Usage</a></li><li class="chapter-item expanded "><div>Testing</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../development/demo.html">Demo scripts</a></li></ol></li><li class="chapter-item expanded "><a href="../../opentracing.html">OpenTracing</a></li><li class="chapter-item expanded "><a href="../../development/database_schema.html">Database Schemas</a></li><li class="chapter-item expanded "><a href="../../development/experimental_features.html">Experimental features</a></li><li class="chapter-item expanded "><a href="../../development/dependencies.html">Dependency management</a></li><li class="chapter-item expanded "><div>Synapse Architecture</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../development/synapse_architecture/cancellation.html">Cancellation</a></li><li class="chapter-item expanded "><a href="../../log_contexts.html">Log Contexts</a></li><li class="chapter-item expanded "><a href="../../replication.html">Replication</a></li><li class="chapter-item expanded "><a href="../../development/synapse_architecture/streams.html">Streams</a></li><li class="chapter-item expanded "><a href="../../tcp_replication.html">TCP Replication</a></li><li class="chapter-item expanded "><a href="../../development/synapse_architecture/faster_joins.html">Faster remote joins</a></li></ol></li><li class="chapter-item expanded "><a href="../../development/internal_documentation/index.html">Internal Documentation</a></li><li><ol class="section"><li class="chapter-item expanded "><div>Single Sign-On</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../development/saml.html">SAML</a></li><li class="chapter-item expanded "><a href="../../development/cas.html">CAS</a></li></ol></li><li class="chapter-item expanded "><a href="../../development/room-dag-concepts.html">Room DAG concepts</a></li><li class="chapter-item expanded "><div>State Resolution</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="../../auth_chain_difference_algorithm.html">The Auth Chain Difference Algorithm</a></li></ol></li><li class="chapter-item expanded "><a href="../../media_repository.html">Media Repository</a></li><li class="chapter-item expanded "><a href="../../room_and_user_statistics.html">Room and User Statistics</a></li></ol></li><li class="chapter-item expanded "><div>Scripts</div></li><li class="chapter-item expanded affix "><li class="part-title">Other</li><li class="chapter-item expanded "><a href="../../deprecation_policy.html">Dependency Deprecation Policy</a></li><li class="chapter-item expanded "><a href="../../other/running_synapse_on_single_board_computers.html">Running Synapse on a Single-Board Computer</a></li></ol> + </div> + <div id="sidebar-resize-handle" class="sidebar-resize-handle"></div> + </nav> + + <div id="page-wrapper" class="page-wrapper"> + + <div class="page"> + <div id="menu-bar-hover-placeholder"></div> + <div id="menu-bar" class="menu-bar sticky bordered"> + <div class="left-buttons"> + <button id="sidebar-toggle" class="icon-button" type="button" title="Toggle Table of Contents" aria-label="Toggle Table of Contents" aria-controls="sidebar"> + <i class="fa fa-bars"></i> + </button> + <button id="theme-toggle" class="icon-button" type="button" title="Change theme" aria-label="Change theme" aria-haspopup="true" aria-expanded="false" aria-controls="theme-list"> + <i class="fa fa-paint-brush"></i> + </button> + <ul id="theme-list" class="theme-popup" aria-label="Themes" role="menu"> + <li role="none"><button 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(Shortkey: s)" aria-label="Toggle Searchbar" aria-expanded="false" aria-keyshortcuts="S" aria-controls="searchbar"> + <i class="fa fa-search"></i> + </button> + </div> + + <h1 class="menu-title">Synapse</h1> + + <div class="right-buttons"> + <a href="../../print.html" title="Print this book" aria-label="Print this book"> + <i id="print-button" class="fa fa-print"></i> + </a> + <a href="https://github.com/matrix-org/synapse" title="Git repository" aria-label="Git repository"> + <i id="git-repository-button" class="fa fa-github"></i> + </a> + <a href="https://github.com/matrix-org/synapse/edit/develop/docs/usage/administration/admin_faq.md" title="Suggest an edit" aria-label="Suggest an edit"> + <i id="git-edit-button" class="fa fa-edit"></i> + </a> + </div> + </div> + + <div id="search-wrapper" class="hidden"> + <form id="searchbar-outer" class="searchbar-outer"> + <input type="search" id="searchbar" name="searchbar" placeholder="Search this book ..." aria-controls="searchresults-outer" aria-describedby="searchresults-header"> + </form> + <div id="searchresults-outer" class="searchresults-outer hidden"> + <div id="searchresults-header" class="searchresults-header"></div> + <ul id="searchresults"> + </ul> + </div> + </div> + <!-- Apply ARIA attributes after the sidebar and the sidebar toggle button are added to the DOM --> + <script type="text/javascript"> + document.getElementById('sidebar-toggle').setAttribute('aria-expanded', sidebar === 'visible'); + document.getElementById('sidebar').setAttribute('aria-hidden', sidebar !== 'visible'); + Array.from(document.querySelectorAll('#sidebar a')).forEach(function(link) { + link.setAttribute('tabIndex', sidebar === 'visible' ? 0 : -1); + }); + </script> + + <div id="content" class="content"> + <main> + <!-- Page table of contents --> + <div class="sidetoc"> + <nav class="pagetoc"></nav> + </div> + + <h2 id="admin-faq"><a class="header" href="#admin-faq">Admin FAQ</a></h2> +<h2 id="how-do-i-become-a-server-admin"><a class="header" href="#how-do-i-become-a-server-admin">How do I become a server admin?</a></h2> +<p>If your server already has an admin account you should use the +<a href="../../admin_api/user_admin_api.html#change-whether-a-user-is-a-server-administrator-or-not">User Admin API</a> +to promote other accounts to become admins.</p> +<p>If you don't have any admin accounts yet you won't be able to use the admin API, +so you'll have to edit the database manually. Manually editing the database is +generally not recommended so once you have an admin account: use the admin APIs +to make further changes.</p> +<pre><code class="language-sql">UPDATE users SET admin = 1 WHERE name = '@foo:bar.com'; +</code></pre> +<h2 id="what-servers-are-my-server-talking-to"><a class="header" href="#what-servers-are-my-server-talking-to">What servers are my server talking to?</a></h2> +<p>Run this sql query on your db:</p> +<pre><code class="language-sql">SELECT * FROM destinations; +</code></pre> +<h2 id="what-servers-are-currently-participating-in-this-room"><a class="header" href="#what-servers-are-currently-participating-in-this-room">What servers are currently participating in this room?</a></h2> +<p>Run this sql query on your db:</p> +<pre><code class="language-sql">SELECT DISTINCT split_part(state_key, ':', 2) +FROM current_state_events +WHERE room_id = '!cURbafjkfsMDVwdRDQ:matrix.org' AND membership = 'join'; +</code></pre> +<h2 id="what-users-are-registered-on-my-server"><a class="header" href="#what-users-are-registered-on-my-server">What users are registered on my server?</a></h2> +<pre><code class="language-sql">SELECT NAME from users; +</code></pre> +<h2 id="how-can-i-export-user-data"><a class="header" href="#how-can-i-export-user-data">How can I export user data?</a></h2> +<p>Synapse includes a Python command to export data for a specific user. It takes the homeserver +configuration file and the full Matrix ID of the user to export:</p> +<pre><code class="language-console">python -m synapse.app.admin_cmd -c <config_file> export-data <user_id> --output-directory <directory_path> +</code></pre> +<p>If you uses <a href="../../development/dependencies.html#managing-dependencies-with-poetry">Poetry</a> +to run Synapse:</p> +<pre><code class="language-console">poetry run python -m synapse.app.admin_cmd -c <config_file> export-data <user_id> --output-directory <directory_path> +</code></pre> +<p>The directory to store the export data in can be customised with the +<code>--output-directory</code> parameter; ensure that the provided directory is +empty. If this parameter is not provided, Synapse defaults to creating +a temporary directory (which starts with "synapse-exfiltrate") in <code>/tmp</code>, +<code>/var/tmp</code>, or <code>/usr/tmp</code>, in that order.</p> +<p>The exported data has the following layout:</p> +<pre><code>output-directory +├───rooms +│ └───<room_id> +│ ├───events +│ ├───state +│ ├───invite_state +│ └───knock_state +├───user_data +│ ├───account_data +│ │ ├───global +│ │ └───<room_id> +│ ├───connections +│ ├───devices +│ └───profile +└───media_ids + └───<media_id> +</code></pre> +<p>The <code>media_ids</code> folder contains only the metadata of the media uploaded by the user. +It does not contain the media itself. +Furthermore, only the <code>media_ids</code> that Synapse manages itself are exported. +If another media repository (e.g. <a href="https://github.com/turt2live/matrix-media-repo">matrix-media-repo</a>) +is used, the data must be exported separately.</p> +<p>With the <code>media_ids</code> the media files can be downloaded. +Media that have been sent in encrypted rooms are only retrieved in encrypted form. +The following script can help with download the media files:</p> +<pre><code class="language-bash">#!/usr/bin/env bash + +# Parameters +# +# source_directory: Directory which contains the export with the media_ids. +# target_directory: Directory into which all files are to be downloaded. +# repository_url: Address of the media repository resp. media worker. +# serverName: Name of the server (`server_name` from homeserver.yaml). +# +# Example: +# ./download_media.sh /tmp/export_data/media_ids/ /tmp/export_data/media_files/ http://localhost:8008 matrix.example.com + +source_directory=$1 +target_directory=$2 +repository_url=$3 +serverName=$4 + +mkdir -p $target_directory + +for file in $source_directory/*; do + filename=$(basename ${file}) + url=$repository_url/_matrix/media/v3/download/$serverName/$filename + echo "Downloading $filename - $url" + if ! wget -o /dev/null -P $target_directory $url; then + echo "Could not download $filename" + fi +done +</code></pre> +<h2 id="manually-resetting-passwords"><a class="header" href="#manually-resetting-passwords">Manually resetting passwords</a></h2> +<p>Users can reset their password through their client. Alternatively, a server admin +can reset a user's password using the <a href="../../admin_api/user_admin_api.html#reset-password">admin API</a>.</p> +<h2 id="i-have-a-problem-with-my-server-can-i-just-delete-my-database-and-start-again"><a class="header" href="#i-have-a-problem-with-my-server-can-i-just-delete-my-database-and-start-again">I have a problem with my server. Can I just delete my database and start again?</a></h2> +<p>Deleting your database is unlikely to make anything better.</p> +<p>It's easy to make the mistake of thinking that you can start again from a clean +slate by dropping your database, but things don't work like that in a federated +network: lots of other servers have information about your server.</p> +<p>For example: other servers might think that you are in a room, your server will +think that you are not, and you'll probably be unable to interact with that room +in a sensible way ever again.</p> +<p>In general, there are better solutions to any problem than dropping the database. +Come and seek help in https://matrix.to/#/#synapse:matrix.org.</p> +<p>There are two exceptions when it might be sensible to delete your database and start again:</p> +<ul> +<li>You have <em>never</em> joined any rooms which are federated with other servers. For +instance, a local deployment which the outside world can't talk to.</li> +<li>You are changing the <code>server_name</code> in the homeserver configuration. In effect +this makes your server a completely new one from the point of view of the network, +so in this case it makes sense to start with a clean database. +(In both cases you probably also want to clear out the media_store.)</li> +</ul> +<h2 id="ive-stuffed-up-access-to-my-room-how-can-i-delete-it-to-free-up-the-alias"><a class="header" href="#ive-stuffed-up-access-to-my-room-how-can-i-delete-it-to-free-up-the-alias">I've stuffed up access to my room, how can I delete it to free up the alias?</a></h2> +<p>Using the following curl command:</p> +<pre><code class="language-console">curl -H 'Authorization: Bearer <access-token>' -X DELETE https://matrix.org/_matrix/client/r0/directory/room/<room-alias> +</code></pre> +<p><code><access-token></code> - can be obtained in riot by looking in the riot settings, down the bottom is: +Access Token:<click to reveal></p> +<p><code><room-alias></code> - the room alias, eg. #my_room:matrix.org this possibly needs to be URL encoded also, for example %23my_room%3Amatrix.org</p> +<h2 id="how-can-i-find-the-lines-corresponding-to-a-given-http-request-in-my-homeserver-log"><a class="header" href="#how-can-i-find-the-lines-corresponding-to-a-given-http-request-in-my-homeserver-log">How can I find the lines corresponding to a given HTTP request in my homeserver log?</a></h2> +<p>Synapse tags each log line according to the HTTP request it is processing. When +it finishes processing each request, it logs a line containing the words +<code>Processed request: </code>. For example:</p> +<pre><code>2019-02-14 22:35:08,196 - synapse.access.http.8008 - 302 - INFO - GET-37 - ::1 - 8008 - {@richvdh:localhost} Processed request: 0.173sec/0.001sec (0.002sec, 0.000sec) (0.027sec/0.026sec/2) 687B 200 "GET /_matrix/client/r0/sync HTTP/1.1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36" [0 dbevts]" +</code></pre> +<p>Here we can see that the request has been tagged with <code>GET-37</code>. (The tag depends +on the method of the HTTP request, so might start with <code>GET-</code>, <code>PUT-</code>, <code>POST-</code>, +<code>OPTIONS-</code> or <code>DELETE-</code>.) So to find all lines corresponding to this request, we can do:</p> +<pre><code class="language-console">grep 'GET-37' homeserver.log +</code></pre> +<p>If you want to paste that output into a github issue or matrix room, please +remember to surround it with triple-backticks (```) to make it legible +(see <a href="https://help.github.com/en/articles/basic-writing-and-formatting-syntax#quoting-code">quoting code</a>).</p> +<h2 id="what-do-all-those-fields-in-the-processed-line-mean"><a class="header" href="#what-do-all-those-fields-in-the-processed-line-mean">What do all those fields in the 'Processed' line mean?</a></h2> +<p>See <a href="request_log.html">Request log format</a>.</p> +<h2 id="what-are-the-biggest-rooms-on-my-server"><a class="header" href="#what-are-the-biggest-rooms-on-my-server">What are the biggest rooms on my server?</a></h2> +<pre><code class="language-sql">SELECT s.canonical_alias, g.room_id, count(*) AS num_rows +FROM + state_groups_state AS g, + room_stats_state AS s +WHERE g.room_id = s.room_id +GROUP BY s.canonical_alias, g.room_id +ORDER BY num_rows desc +LIMIT 10; +</code></pre> +<p>You can also use the <a href="../../admin_api/rooms.html#list-room-api">List Room API</a> +and <code>order_by</code> <code>state_events</code>.</p> +<h2 id="people-cant-accept-room-invitations-from-me"><a class="header" href="#people-cant-accept-room-invitations-from-me">People can't accept room invitations from me</a></h2> +<p>The typical failure mode here is that you send an invitation to someone +to join a room or direct chat, but when they go to accept it, they get an +error (typically along the lines of "Invalid signature"). They might see +something like the following in their logs:</p> +<pre><code>2019-09-11 19:32:04,271 - synapse.federation.transport.server - 288 - WARNING - GET-11752 - authenticate_request failed: 401: Invalid signature for server <server> with key ed25519:a_EqML: Unable to verify signature for <server> +</code></pre> +<p>This is normally caused by a misconfiguration in your reverse-proxy. See <a href="../../reverse_proxy.html">the reverse proxy docs</a> and double-check that your settings are correct.</p> +<h2 id="help-synapse-is-slow-and-eats-all-my-ramcpu"><a class="header" href="#help-synapse-is-slow-and-eats-all-my-ramcpu">Help!! Synapse is slow and eats all my RAM/CPU!</a></h2> +<p>First, ensure you are running the latest version of Synapse, using Python 3 +with a <a href="../../postgres.html">PostgreSQL database</a>.</p> +<p>Synapse's architecture is quite RAM hungry currently - we deliberately +cache a lot of recent room data and metadata in RAM in order to speed up +common requests. We'll improve this in the future, but for now the easiest +way to either reduce the RAM usage (at the risk of slowing things down) +is to set the almost-undocumented <code>SYNAPSE_CACHE_FACTOR</code> environment +variable. The default is 0.5, which can be decreased to reduce RAM usage +in memory constrained environments, or increased if performance starts to +degrade.</p> +<p>However, degraded performance due to a low cache factor, common on +machines with slow disks, often leads to explosions in memory use due +backlogged requests. In this case, reducing the cache factor will make +things worse. Instead, try increasing it drastically. 2.0 is a good +starting value.</p> +<p>Using <a href="https://jemalloc.net">libjemalloc</a> can also yield a significant +improvement in overall memory use, and especially in terms of giving back +RAM to the OS. To use it, the library must simply be put in the +LD_PRELOAD environment variable when launching Synapse. On Debian, this +can be done by installing the <code>libjemalloc1</code> package and adding this +line to <code>/etc/default/matrix-synapse</code>:</p> +<pre><code>LD_PRELOAD=/usr/lib/x86_64-linux-gnu/libjemalloc.so.1 +</code></pre> +<p>This made a significant difference on Python 2.7 - it's unclear how +much of an improvement it provides on Python 3.x.</p> +<p>If you're encountering high CPU use by the Synapse process itself, you +may be affected by a bug with presence tracking that leads to a +massive excess of outgoing federation requests (see <a href="https://github.com/matrix-org/synapse/issues/3971">discussion</a>). If metrics +indicate that your server is also issuing far more outgoing federation +requests than can be accounted for by your users' activity, this is a +likely cause. The misbehavior can be worked around by disabling presence +in the Synapse config file: <a href="../configuration/config_documentation.html#presence">see here</a>.</p> +<h2 id="running-out-of-file-handles"><a class="header" href="#running-out-of-file-handles">Running out of File Handles</a></h2> +<p>If Synapse runs out of file handles, it typically fails badly - live-locking +at 100% CPU, and/or failing to accept new TCP connections (blocking the +connecting client). Matrix currently can legitimately use a lot of file handles, +thanks to busy rooms like <code>#matrix:matrix.org</code> containing hundreds of participating +servers. The first time a server talks in a room it will try to connect +simultaneously to all participating servers, which could exhaust the available +file descriptors between DNS queries & HTTPS sockets, especially if DNS is slow +to respond. (We need to improve the routing algorithm used to be better than +full mesh, but as of March 2019 this hasn't happened yet).</p> +<p>If you hit this failure mode, we recommend increasing the maximum number of +open file handles to be at least 4096 (assuming a default of 1024 or 256). +This is typically done by editing <code>/etc/security/limits.conf</code></p> +<p>Separately, Synapse may leak file handles if inbound HTTP requests get stuck +during processing - e.g. blocked behind a lock or talking to a remote server etc. +This is best diagnosed by matching up the 'Received request' and 'Processed request' +log lines and looking for any 'Processed request' lines which take more than +a few seconds to execute. Please let us know at <a href="https://matrix.to/#/#synapse-dev:matrix.org"><code>#synapse:matrix.org</code></a> if +you see this failure mode so we can help debug it, however.</p> + + </main> + + <nav class="nav-wrapper" aria-label="Page navigation"> + <!-- Mobile navigation buttons --> + <a rel="prev" href="../../usage/administration/request_log.html" class="mobile-nav-chapters previous" title="Previous chapter" aria-label="Previous chapter" aria-keyshortcuts="Left"> + <i class="fa fa-angle-left"></i> + </a> + <a rel="next" href="../../development/contributing_guide.html" class="mobile-nav-chapters next" title="Next chapter" aria-label="Next chapter" aria-keyshortcuts="Right"> + <i class="fa fa-angle-right"></i> + </a> + <div style="clear: both"></div> + </nav> + </div> + </div> + + <nav class="nav-wide-wrapper" aria-label="Page navigation"> + <a rel="prev" href="../../usage/administration/request_log.html" class="nav-chapters previous" title="Previous chapter" aria-label="Previous chapter" aria-keyshortcuts="Left"> + <i class="fa fa-angle-left"></i> + </a> + <a rel="next" href="../../development/contributing_guide.html" class="nav-chapters next" title="Next chapter" aria-label="Next chapter" aria-keyshortcuts="Right"> + <i class="fa fa-angle-right"></i> + </a> + </nav> + + </div> + + <script type="text/javascript"> + window.playground_copyable = true; + </script> + <script src="../../elasticlunr.min.js" type="text/javascript" charset="utf-8"></script> + <script src="../../mark.min.js" type="text/javascript" charset="utf-8"></script> + <script src="../../searcher.js" type="text/javascript" charset="utf-8"></script> + <script src="../../clipboard.min.js" type="text/javascript" charset="utf-8"></script> + <script src="../../highlight.js" type="text/javascript" charset="utf-8"></script> + <script src="../../book.js" type="text/javascript" charset="utf-8"></script> + + <!-- Custom JS scripts --> + <script type="text/javascript" src="../../docs/website_files/table-of-contents.js"></script> + </body> +</html> \ No newline at end of file |