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name: Bug report
description: Create a report to help us improve
body:
- type: markdown
attributes:
value: |
**THIS IS NOT A SUPPORT CHANNEL!**
**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**, please ask in **[#synapse:matrix.org](https://matrix.to/#/#synapse:matrix.org)** (using a matrix.org account if necessary).
If you want to report a security issue, please see https://matrix.org/security-disclosure-policy/
This is a bug report form. By following the instructions below and completing the sections with your information, you will help the us to get all the necessary data to fix your issue.
You can also preview your report before submitting it.
- type: textarea
id: description
attributes:
label: Description
description: Describe the problem that you are experiencing
validations:
required: true
- type: textarea
id: reproduction_steps
attributes:
label: Steps to reproduce
description: |
Describe the series of steps that leads you to the problem.
Describe how what happens differs from what you expected.
placeholder: Tell us what you see!
value: |
- list the steps
- that reproduce the bug
- using hyphens as bullet points
validations:
required: true
- type: markdown
attributes:
value: |
---
**IMPORTANT**: please answer the following questions, to help us narrow down the problem.
- type: input
id: homeserver
attributes:
label: Homeserver
description: Which homeserver was this issue identified on? (matrix.org, another homeserver, etc)
validations:
required: true
- type: input
id: version
attributes:
label: Synapse Version
description: |
What version of Synapse is this homeserver running?
You can find the Synapse version by visiting https://yourserver.example.com/_matrix/federation/v1/version
or with this command:
```
$ curl http://localhost:8008/_synapse/admin/v1/server_version
```
(You may need to replace `localhost:8008` if Synapse is not configured to listen on that port.)
validations:
required: true
- type: dropdown
id: install_method
attributes:
label: Installation Method
options:
- Docker (matrixdotorg/synapse)
- Debian packages from packages.matrix.org
- pip (from PyPI)
- Other (please mention below)
- I don't know
validations:
required: true
- type: input
id: database
attributes:
label: Database
description: |
Are you using SQLite or PostgreSQL? What's the version of your database?
If PostgreSQL, please also answer the following:
- are you using a single PostgreSQL server
or [separate servers for `main` and `state`](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#databases)?
- have you previously ported from SQLite using the Synapse "portdb" script?
- have you previously restored from a backup?
validations:
required: true
- type: dropdown
id: workers
attributes:
label: Workers
description: |
Are you running a single Synapse process, or are you running
[2 or more workers](https://matrix-org.github.io/synapse/latest/workers.html)?
options:
- Single process
- Multiple workers
- I don't know
validations:
required: true
- type: textarea
id: platform
attributes:
label: Platform
description: |
Tell us about the environment in which your homeserver is operating...
e.g. distro, hardware, if it's running in a vm/container, etc.
validations:
required: true
- type: textarea
id: config
attributes:
label: Configuration
description: |
Do you have any unusual config options turned on? If so, please provide details.
- Experimental or undocumented features
- [Presence](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#presence)
- [Message retention](https://matrix-org.github.io/synapse/latest/message_retention_policies.html)
- [Synapse modules](https://matrix-org.github.io/synapse/latest/modules/index.html)
- type: textarea
id: logs
attributes:
label: Relevant log output
description: |
Please copy and paste any relevant log output as text (not images), ideally at INFO or DEBUG log level.
This will be automatically formatted into code, so there is no need for backticks (`\``).
Please be careful to remove any personal or private data.
**Bug reports are usually impossible to diagnose without logging.**
render: shell
validations:
required: true
- type: textarea
id: anything_else
attributes:
label: Anything else that would be useful to know?
|
