<!DOCTYPE HTML> <html lang="en" class="sidebar-visible no-js light"> <head> <!-- Book generated using mdBook --> <meta charset="UTF-8"> <title>Using Postgres - Synapse</title> <!-- Custom HTML head --> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"> <meta name="description" content=""> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="theme-color" content="#ffffff" /> <link rel="icon" href="favicon.svg"> <link rel="shortcut icon" href="favicon.png"> <link rel="stylesheet" href="css/variables.css"> <link rel="stylesheet" href="css/general.css"> <link rel="stylesheet" href="css/chrome.css"> <link rel="stylesheet" href="css/print.css" media="print"> <!-- Fonts --> <link rel="stylesheet" href="FontAwesome/css/font-awesome.css"> <link rel="stylesheet" href="fonts/fonts.css"> <!-- Highlight.js Stylesheets --> <link rel="stylesheet" href="highlight.css"> <link rel="stylesheet" href="tomorrow-night.css"> <link rel="stylesheet" href="ayu-highlight.css"> <!-- Custom theme stylesheets --> <link rel="stylesheet" href="docs/website_files/table-of-contents.css"> <link rel="stylesheet" href="docs/website_files/remove-nav-buttons.css"> <link rel="stylesheet" href="docs/website_files/indent-section-headers.css"> <link rel="stylesheet" href="docs/website_files/version-picker.css"> </head> <body> <!-- Provide site root to javascript --> <script type="text/javascript"> var path_to_root = ""; var default_theme = window.matchMedia("(prefers-color-scheme: dark)").matches ? 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displayed --> <script type="text/javascript"> var html = document.querySelector('html'); var sidebar = 'hidden'; if (document.body.clientWidth >= 1080) { try { sidebar = localStorage.getItem('mdbook-sidebar'); } catch(e) { } sidebar = sidebar || 'visible'; } html.classList.remove('sidebar-visible'); html.classList.add("sidebar-" + sidebar); </script> <nav id="sidebar" class="sidebar" aria-label="Table of contents"> <div class="sidebar-scrollbox"> <ol class="chapter"><li class="chapter-item expanded affix "><li class="part-title">Introduction</li><li class="chapter-item expanded "><a href="welcome_and_overview.html">Welcome and Overview</a></li><li class="chapter-item expanded affix "><li class="part-title">Setup</li><li class="chapter-item expanded "><a href="setup/installation.html">Installation</a></li><li class="chapter-item expanded "><a href="postgres.html" class="active">Using Postgres</a></li><li class="chapter-item expanded "><a href="reverse_proxy.html">Configuring a Reverse Proxy</a></li><li class="chapter-item expanded "><a href="setup/forward_proxy.html">Configuring a Forward/Outbound Proxy</a></li><li class="chapter-item expanded "><a href="turn-howto.html">Configuring a Turn Server</a></li><li class="chapter-item expanded "><a href="delegate.html">Delegation</a></li><li class="chapter-item expanded affix "><li class="part-title">Upgrading</li><li class="chapter-item expanded "><a href="upgrade.html">Upgrading between Synapse Versions</a></li><li class="chapter-item expanded affix "><li class="part-title">Usage</li><li class="chapter-item expanded "><a href="federate.html">Federation</a></li><li class="chapter-item expanded "><a href="usage/configuration/index.html">Configuration</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="usage/configuration/config_documentation.html">Configuration Manual</a></li><li class="chapter-item expanded "><a href="usage/configuration/homeserver_sample_config.html">Homeserver Sample Config File</a></li><li class="chapter-item expanded "><a href="usage/configuration/logging_sample_config.html">Logging Sample Config File</a></li><li class="chapter-item expanded "><a href="structured_logging.html">Structured Logging</a></li><li class="chapter-item expanded "><a href="templates.html">Templates</a></li><li class="chapter-item expanded "><a href="usage/configuration/user_authentication/index.html">User Authentication</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="usage/configuration/user_authentication/single_sign_on/index.html">Single-Sign On</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="openid.html">OpenID Connect</a></li><li class="chapter-item expanded "><a href="usage/configuration/user_authentication/single_sign_on/saml.html">SAML</a></li><li class="chapter-item expanded "><a href="usage/configuration/user_authentication/single_sign_on/cas.html">CAS</a></li><li class="chapter-item expanded "><a href="sso_mapping_providers.html">SSO Mapping Providers</a></li></ol></li><li class="chapter-item expanded "><a href="password_auth_providers.html">Password Auth Providers</a></li><li class="chapter-item expanded "><a href="jwt.html">JSON Web Tokens</a></li><li class="chapter-item expanded "><a href="usage/configuration/user_authentication/refresh_tokens.html">Refresh Tokens</a></li></ol></li><li class="chapter-item expanded "><a href="CAPTCHA_SETUP.html">Registration Captcha</a></li><li class="chapter-item expanded "><a href="application_services.html">Application Services</a></li><li class="chapter-item expanded "><a href="server_notices.html">Server Notices</a></li><li class="chapter-item expanded "><a href="consent_tracking.html">Consent Tracking</a></li><li class="chapter-item expanded "><a href="user_directory.html">User Directory</a></li><li class="chapter-item expanded "><a href="message_retention_policies.html">Message Retention Policies</a></li><li class="chapter-item expanded "><a href="modules/index.html">Pluggable Modules</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="modules/writing_a_module.html">Writing a module</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="modules/spam_checker_callbacks.html">Spam checker callbacks</a></li><li class="chapter-item expanded "><a href="modules/third_party_rules_callbacks.html">Third-party rules callbacks</a></li><li class="chapter-item expanded "><a href="modules/presence_router_callbacks.html">Presence router callbacks</a></li><li class="chapter-item expanded "><a href="modules/account_validity_callbacks.html">Account validity callbacks</a></li><li class="chapter-item expanded "><a href="modules/password_auth_provider_callbacks.html">Password auth provider callbacks</a></li><li class="chapter-item expanded "><a href="modules/background_update_controller_callbacks.html">Background update controller callbacks</a></li><li class="chapter-item expanded "><a href="modules/account_data_callbacks.html">Account data callbacks</a></li><li class="chapter-item expanded "><a href="modules/porting_legacy_module.html">Porting a legacy module to the new interface</a></li></ol></li></ol></li><li class="chapter-item expanded "><a href="workers.html">Workers</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="synctl_workers.html">Using synctl with Workers</a></li><li class="chapter-item expanded "><a href="systemd-with-workers/index.html">Systemd</a></li></ol></li></ol></li><li class="chapter-item expanded "><a href="usage/administration/index.html">Administration</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="usage/administration/admin_api/index.html">Admin API</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="admin_api/account_validity.html">Account Validity</a></li><li class="chapter-item expanded "><a href="usage/administration/admin_api/background_updates.html">Background Updates</a></li><li class="chapter-item expanded "><a href="admin_api/event_reports.html">Event Reports</a></li><li class="chapter-item expanded "><a href="admin_api/media_admin_api.html">Media</a></li><li class="chapter-item expanded "><a href="admin_api/purge_history_api.html">Purge History</a></li><li class="chapter-item expanded "><a href="admin_api/register_api.html">Register Users</a></li><li class="chapter-item expanded "><a href="usage/administration/admin_api/registration_tokens.html">Registration Tokens</a></li><li class="chapter-item expanded "><a href="admin_api/room_membership.html">Manipulate Room Membership</a></li><li class="chapter-item expanded "><a href="admin_api/rooms.html">Rooms</a></li><li class="chapter-item expanded "><a href="admin_api/server_notices.html">Server Notices</a></li><li class="chapter-item expanded "><a href="admin_api/statistics.html">Statistics</a></li><li class="chapter-item expanded "><a href="admin_api/user_admin_api.html">Users</a></li><li class="chapter-item expanded "><a href="admin_api/version_api.html">Server Version</a></li><li class="chapter-item expanded "><a href="usage/administration/admin_api/federation.html">Federation</a></li></ol></li><li class="chapter-item expanded "><a href="manhole.html">Manhole</a></li><li class="chapter-item expanded "><a href="metrics-howto.html">Monitoring</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="usage/administration/monitoring/reporting_homeserver_usage_statistics.html">Reporting Homeserver Usage Statistics</a></li></ol></li><li class="chapter-item expanded "><a href="usage/administration/monthly_active_users.html">Monthly Active Users</a></li><li class="chapter-item expanded "><a href="usage/administration/understanding_synapse_through_grafana_graphs.html">Understanding Synapse Through Grafana Graphs</a></li><li class="chapter-item expanded "><a href="usage/administration/useful_sql_for_admins.html">Useful SQL for Admins</a></li><li class="chapter-item expanded "><a href="usage/administration/database_maintenance_tools.html">Database Maintenance Tools</a></li><li class="chapter-item expanded "><a href="usage/administration/state_groups.html">State Groups</a></li><li class="chapter-item expanded "><a href="usage/administration/request_log.html">Request log format</a></li><li class="chapter-item expanded "><a href="usage/administration/admin_faq.html">Admin FAQ</a></li><li class="chapter-item expanded "><div>Scripts</div></li></ol></li><li class="chapter-item expanded "><li class="part-title">Development</li><li class="chapter-item expanded "><a href="development/contributing_guide.html">Contributing Guide</a></li><li class="chapter-item expanded "><a href="code_style.html">Code Style</a></li><li class="chapter-item expanded "><a href="development/reviews.html">Reviewing Code</a></li><li class="chapter-item expanded "><a href="development/releases.html">Release Cycle</a></li><li class="chapter-item expanded "><a href="development/git.html">Git Usage</a></li><li class="chapter-item expanded "><div>Testing</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="development/demo.html">Demo scripts</a></li></ol></li><li class="chapter-item expanded "><a href="opentracing.html">OpenTracing</a></li><li class="chapter-item expanded "><a href="development/database_schema.html">Database Schemas</a></li><li class="chapter-item expanded "><a href="development/experimental_features.html">Experimental features</a></li><li class="chapter-item expanded "><a href="development/dependencies.html">Dependency management</a></li><li class="chapter-item expanded "><div>Synapse Architecture</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="development/synapse_architecture/cancellation.html">Cancellation</a></li><li class="chapter-item expanded "><a href="log_contexts.html">Log Contexts</a></li><li class="chapter-item expanded "><a href="replication.html">Replication</a></li><li class="chapter-item expanded "><a href="tcp_replication.html">TCP Replication</a></li></ol></li><li class="chapter-item expanded "><a href="development/internal_documentation/index.html">Internal Documentation</a></li><li><ol class="section"><li class="chapter-item expanded "><div>Single Sign-On</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="development/saml.html">SAML</a></li><li class="chapter-item expanded "><a href="development/cas.html">CAS</a></li></ol></li><li class="chapter-item expanded "><a href="development/room-dag-concepts.html">Room DAG concepts</a></li><li class="chapter-item expanded "><div>State Resolution</div></li><li><ol class="section"><li class="chapter-item expanded "><a href="auth_chain_difference_algorithm.html">The Auth Chain Difference Algorithm</a></li></ol></li><li class="chapter-item expanded "><a href="media_repository.html">Media Repository</a></li><li class="chapter-item expanded "><a href="room_and_user_statistics.html">Room and User Statistics</a></li></ol></li><li class="chapter-item expanded "><div>Scripts</div></li><li class="chapter-item expanded affix "><li class="part-title">Other</li><li class="chapter-item expanded "><a href="deprecation_policy.html">Dependency Deprecation Policy</a></li><li class="chapter-item expanded "><a href="other/running_synapse_on_single_board_computers.html">Running Synapse on a Single-Board Computer</a></li></ol> </div> <div id="sidebar-resize-handle" class="sidebar-resize-handle"></div> </nav> <div id="page-wrapper" class="page-wrapper"> <div class="page"> <div id="menu-bar-hover-placeholder"></div> <div id="menu-bar" class="menu-bar sticky bordered"> <div class="left-buttons"> <button id="sidebar-toggle" class="icon-button" type="button" title="Toggle Table of Contents" aria-label="Toggle Table of Contents" aria-controls="sidebar"> <i class="fa fa-bars"></i> </button> <button id="theme-toggle" class="icon-button" type="button" title="Change theme" aria-label="Change theme" aria-haspopup="true" aria-expanded="false" aria-controls="theme-list"> <i class="fa fa-paint-brush"></i> </button> <ul id="theme-list" class="theme-popup" aria-label="Themes" role="menu"> <li role="none"><button role="menuitem" class="theme" id="light">Light (default)</button></li> <li role="none"><button role="menuitem" class="theme" id="rust">Rust</button></li> <li role="none"><button role="menuitem" class="theme" id="coal">Coal</button></li> <li role="none"><button role="menuitem" class="theme" id="navy">Navy</button></li> <li role="none"><button role="menuitem" class="theme" id="ayu">Ayu</button></li> </ul> <button id="search-toggle" class="icon-button" type="button" title="Search. (Shortkey: s)" aria-label="Toggle Searchbar" aria-expanded="false" aria-keyshortcuts="S" aria-controls="searchbar"> <i class="fa fa-search"></i> </button> <div class="version-picker"> <div class="dropdown"> <div class="select"> <span></span> <i class="fa fa-chevron-down"></i> </div> <input type="hidden" name="version"> <ul class="dropdown-menu"> <!-- Versions will be added dynamically in version-picker.js --> </ul> </div> </div> </div> <h1 class="menu-title">Synapse</h1> <div class="right-buttons"> <a href="print.html" title="Print this book" aria-label="Print this book"> <i id="print-button" class="fa fa-print"></i> </a> <a href="https://github.com/matrix-org/synapse" title="Git repository" aria-label="Git repository"> <i id="git-repository-button" class="fa fa-github"></i> </a> <a href="https://github.com/matrix-org/synapse/edit/develop/docs/postgres.md" title="Suggest an edit" aria-label="Suggest an edit"> <i id="git-edit-button" class="fa fa-edit"></i> </a> </div> </div> <div id="search-wrapper" class="hidden"> <form id="searchbar-outer" class="searchbar-outer"> <input type="search" id="searchbar" name="searchbar" placeholder="Search this book ..." aria-controls="searchresults-outer" aria-describedby="searchresults-header"> </form> <div id="searchresults-outer" class="searchresults-outer hidden"> <div id="searchresults-header" class="searchresults-header"></div> <ul id="searchresults"> </ul> </div> </div> <!-- Apply ARIA attributes after the sidebar and the sidebar toggle button are added to the DOM --> <script type="text/javascript"> document.getElementById('sidebar-toggle').setAttribute('aria-expanded', sidebar === 'visible'); document.getElementById('sidebar').setAttribute('aria-hidden', sidebar !== 'visible'); Array.from(document.querySelectorAll('#sidebar a')).forEach(function(link) { link.setAttribute('tabIndex', sidebar === 'visible' ? 0 : -1); }); </script> <div id="content" class="content"> <main> <!-- Page table of contents --> <div class="sidetoc"> <nav class="pagetoc"></nav> </div> <h1 id="using-postgres"><a class="header" href="#using-postgres">Using Postgres</a></h1> <p>Synapse supports PostgreSQL versions 10 or later.</p> <h2 id="install-postgres-client-libraries"><a class="header" href="#install-postgres-client-libraries">Install postgres client libraries</a></h2> <p>Synapse will require the python postgres client library in order to connect to a postgres database.</p> <ul> <li> <p>If you are using the <a href="setup/installation.html#matrixorg-packages">matrix.org debian/ubuntu packages</a>, the necessary python library will already be installed, but you will need to ensure the low-level postgres library is installed, which you can do with <code>apt install libpq5</code>.</p> </li> <li> <p>For other pre-built packages, please consult the documentation from the relevant package.</p> </li> <li> <p>If you installed synapse <a href="setup/installation.html#installing-from-source">in a virtualenv</a>, you can install the library with:</p> <pre><code>~/synapse/env/bin/pip install "matrix-synapse[postgres]" </code></pre> <p>(substituting the path to your virtualenv for <code>~/synapse/env</code>, if you used a different path). You will require the postgres development files. These are in the <code>libpq-dev</code> package on Debian-derived distributions.</p> </li> </ul> <h2 id="set-up-database"><a class="header" href="#set-up-database">Set up database</a></h2> <p>Assuming your PostgreSQL database user is called <code>postgres</code>, first authenticate as the database user with:</p> <pre><code class="language-sh">su - postgres # Or, if your system uses sudo to get administrative rights sudo -u postgres bash </code></pre> <p>Then, create a postgres user and a database with:</p> <pre><code class="language-sh"># this will prompt for a password for the new user createuser --pwprompt synapse_user createdb --encoding=UTF8 --locale=C --template=template0 --owner=synapse_user synapse </code></pre> <p>The above will create a user called <code>synapse_user</code>, and a database called <code>synapse</code>.</p> <p>Note that the PostgreSQL database <em>must</em> have the correct encoding set (as shown above), otherwise it will not be able to store UTF8 strings.</p> <p>You may need to enable password authentication so <code>synapse_user</code> can connect to the database. See <a href="https://www.postgresql.org/docs/current/auth-pg-hba-conf.html">https://www.postgresql.org/docs/current/auth-pg-hba-conf.html</a>.</p> <h2 id="synapse-config"><a class="header" href="#synapse-config">Synapse config</a></h2> <p>When you are ready to start using PostgreSQL, edit the <code>database</code> section in your config file to match the following lines:</p> <pre><code class="language-yaml">database: name: psycopg2 args: user: <user> password: <pass> database: <db> host: <host> cp_min: 5 cp_max: 10 </code></pre> <p>All key, values in <code>args</code> are passed to the <code>psycopg2.connect(..)</code> function, except keys beginning with <code>cp_</code>, which are consumed by the twisted adbapi connection pool. See the <a href="https://www.postgresql.org/docs/current/libpq-connect.html#LIBPQ-PARAMKEYWORDS">libpq documentation</a> for a list of options which can be passed.</p> <p>You should consider tuning the <code>args.keepalives_*</code> options if there is any danger of the connection between your homeserver and database dropping, otherwise Synapse may block for an extended period while it waits for a response from the database server. Example values might be:</p> <pre><code class="language-yaml">database: args: # ... as above # seconds of inactivity after which TCP should send a keepalive message to the server keepalives_idle: 10 # the number of seconds after which a TCP keepalive message that is not # acknowledged by the server should be retransmitted keepalives_interval: 10 # the number of TCP keepalives that can be lost before the client's connection # to the server is considered dead keepalives_count: 3 </code></pre> <h2 id="tuning-postgres"><a class="header" href="#tuning-postgres">Tuning Postgres</a></h2> <p>The default settings should be fine for most deployments. For larger scale deployments tuning some of the settings is recommended, details of which can be found at <a href="https://wiki.postgresql.org/wiki/Tuning_Your_PostgreSQL_Server">https://wiki.postgresql.org/wiki/Tuning_Your_PostgreSQL_Server</a>.</p> <p>In particular, we've found tuning the following values helpful for performance:</p> <ul> <li><code>shared_buffers</code></li> <li><code>effective_cache_size</code></li> <li><code>work_mem</code></li> <li><code>maintenance_work_mem</code></li> <li><code>autovacuum_work_mem</code></li> </ul> <p>Note that the appropriate values for those fields depend on the amount of free memory the database host has available.</p> <p>Additionally, admins of large deployments might want to consider using huge pages to help manage memory, especially when using large values of <code>shared_buffers</code>. You can read more about that <a href="https://www.postgresql.org/docs/10/kernel-resources.html#LINUX-HUGE-PAGES">here</a>.</p> <h2 id="porting-from-sqlite"><a class="header" href="#porting-from-sqlite">Porting from SQLite</a></h2> <h3 id="overview"><a class="header" href="#overview">Overview</a></h3> <p>The script <code>synapse_port_db</code> allows porting an existing synapse server backed by SQLite to using PostgreSQL. This is done in as a two phase process:</p> <ol> <li>Copy the existing SQLite database to a separate location and run the port script against that offline database.</li> <li>Shut down the server. Rerun the port script to port any data that has come in since taking the first snapshot. Restart server against the PostgreSQL database.</li> </ol> <p>The port script is designed to be run repeatedly against newer snapshots of the SQLite database file. This makes it safe to repeat step 1 if there was a delay between taking the previous snapshot and being ready to do step 2.</p> <p>It is safe to at any time kill the port script and restart it.</p> <p>However, under no circumstances should the SQLite database be <code>VACUUM</code>ed between multiple runs of the script. Doing so can lead to an inconsistent copy of your database into Postgres. To avoid accidental error, the script will check that SQLite's <code>auto_vacuum</code> mechanism is disabled, but the script is not able to protect against a manual <code>VACUUM</code> operation performed either by the administrator or by any automated task that the administrator may have configured.</p> <p>Note that the database may take up significantly more (25% - 100% more) space on disk after porting to Postgres.</p> <h3 id="using-the-port-script"><a class="header" href="#using-the-port-script">Using the port script</a></h3> <p>Firstly, shut down the currently running synapse server and copy its database file (typically <code>homeserver.db</code>) to another location. Once the copy is complete, restart synapse. For instance:</p> <pre><code class="language-sh">synctl stop cp homeserver.db homeserver.db.snapshot synctl start </code></pre> <p>Copy the old config file into a new config file:</p> <pre><code class="language-sh">cp homeserver.yaml homeserver-postgres.yaml </code></pre> <p>Edit the database section as described in the section <em>Synapse config</em> above and with the SQLite snapshot located at <code>homeserver.db.snapshot</code> simply run:</p> <pre><code class="language-sh">synapse_port_db --sqlite-database homeserver.db.snapshot \ --postgres-config homeserver-postgres.yaml </code></pre> <p>The flag <code>--curses</code> displays a coloured curses progress UI.</p> <p>If the script took a long time to complete, or time has otherwise passed since the original snapshot was taken, repeat the previous steps with a newer snapshot.</p> <p>To complete the conversion shut down the synapse server and run the port script one last time, e.g. if the SQLite database is at <code>homeserver.db</code> run:</p> <pre><code class="language-sh">synapse_port_db --sqlite-database homeserver.db \ --postgres-config homeserver-postgres.yaml </code></pre> <p>Once that has completed, change the synapse config to point at the PostgreSQL database configuration file <code>homeserver-postgres.yaml</code>:</p> <pre><code class="language-sh">synctl stop mv homeserver.yaml homeserver-old-sqlite.yaml mv homeserver-postgres.yaml homeserver.yaml synctl start </code></pre> <p>Synapse should now be running against PostgreSQL.</p> <h2 id="troubleshooting"><a class="header" href="#troubleshooting">Troubleshooting</a></h2> <h3 id="alternative-auth-methods"><a class="header" href="#alternative-auth-methods">Alternative auth methods</a></h3> <p>If you get an error along the lines of <code>FATAL: Ident authentication failed for user "synapse_user"</code>, you may need to use an authentication method other than <code>ident</code>:</p> <ul> <li> <p>If the <code>synapse_user</code> user has a password, add the password to the <code>database:</code> section of <code>homeserver.yaml</code>. Then add the following to <code>pg_hba.conf</code>:</p> <pre><code>host synapse synapse_user ::1/128 md5 # or `scram-sha-256` instead of `md5` if you use that </code></pre> </li> <li> <p>If the <code>synapse_user</code> user does not have a password, then a password doesn't have to be added to <code>homeserver.yaml</code>. But the following does need to be added to <code>pg_hba.conf</code>:</p> <pre><code>host synapse synapse_user ::1/128 trust </code></pre> </li> </ul> <p>Note that line order matters in <code>pg_hba.conf</code>, so make sure that if you do add a new line, it is inserted before:</p> <pre><code>host all all ::1/128 ident </code></pre> <h3 id="fixing-incorrect-collate-or-ctype"><a class="header" href="#fixing-incorrect-collate-or-ctype">Fixing incorrect <code>COLLATE</code> or <code>CTYPE</code></a></h3> <p>Synapse will refuse to set up a new database if it has the wrong values of <code>COLLATE</code> and <code>CTYPE</code> set. Synapse will also refuse to start an existing database with incorrect values of <code>COLLATE</code> and <code>CTYPE</code> unless the config flag <code>allow_unsafe_locale</code>, found in the <code>database</code> section of the config, is set to true. Using different locales can cause issues if the locale library is updated from underneath the database, or if a different version of the locale is used on any replicas.</p> <p>If you have a databse with an unsafe locale, the safest way to fix the issue is to dump the database and recreate it with the correct locale parameter (as shown above). It is also possible to change the parameters on a live database and run a <code>REINDEX</code> on the entire database, however extreme care must be taken to avoid database corruption.</p> <p>Note that the above may fail with an error about duplicate rows if corruption has already occurred, and such duplicate rows will need to be manually removed.</p> <h3 id="fixing-inconsistent-sequences-error"><a class="header" href="#fixing-inconsistent-sequences-error">Fixing inconsistent sequences error</a></h3> <p>Synapse uses Postgres sequences to generate IDs for various tables. A sequence and associated table can get out of sync if, for example, Synapse has been downgraded and then upgraded again.</p> <p>To fix the issue shut down Synapse (including any and all workers) and run the SQL command included in the error message. 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