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diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md new file mode 100644 index 0000000000..d2050a3e44 --- /dev/null +++ b/ISSUE_TEMPLATE.md @@ -0,0 +1,47 @@ +<!-- + +**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**: +You will likely get better support more quickly if you ask in ** #matrix:matrix.org ** ;) + + +This is a bug report template. By following the instructions below and +filling out the sections with your information, you will help the us to get all +the necessary data to fix your issue. + +You can also preview your report before submitting it. You may remove sections +that aren't relevant to your particular case. + +Text between <!-- and --> marks will be invisible in the report. + +--> + +### Description + +Describe here the problem that you are experiencing, or the feature you are requesting. + +### Steps to reproduce + +- For bugs, list the steps +- that reproduce the bug +- using hyphens as bullet points + +Describe how what happens differs from what you expected. + +If you can identify any relevant log snippets from _homeserver.log_, please include +those here (please be careful to remove any personal or private data): + +### Version information + +<!-- IMPORTANT: please answer the following questions, to help us narrow down the problem --> + +- **Homeserver**: Was this issue identified on matrix.org or another homeserver? + +If not matrix.org: +- **Version**: What version of Synapse is running? <!-- +You can find the Synapse version by inspecting the server headers (replace matrix.org with +your own homeserver domain): +$ curl -v https://matrix.org/_matrix/client/versions 2>&1 | grep "Server:" +--> +- **Install method**: package manager/git clone/pip +- **Platform**: Tell us about the environment in which your homeserver is operating + - distro, hardware, if it's running in a vm/container, etc. |