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-rw-r--r--CONTRIBUTING.rst2
-rw-r--r--changelog.d/4141.feature1
-rw-r--r--changelog.d/4262.feature1
-rw-r--r--changelog.d/4264.bugfix1
-rw-r--r--changelog.d/4265.feature1
-rw-r--r--changelog.d/4266.misc1
-rw-r--r--changelog.d/4267.feature1
-rw-r--r--changelog.d/4272.feature1
-rw-r--r--changelog.d/4273.misc1
-rw-r--r--changelog.d/4274.misc1
-rw-r--r--changelog.d/4279.bugfix1
-rw-r--r--changelog.d/4283.misc1
-rw-r--r--changelog.d/4284.bugfix1
-rw-r--r--changelog.d/4294.bugfix1
-rw-r--r--changelog.d/4295.bugfix1
-rw-r--r--changelog.d/4305.bugfix1
-rw-r--r--changelog.d/4309.bugfix1
-rw-r--r--contrib/systemd/matrix-synapse.service31
-rw-r--r--contrib/systemd/synapse.service22
-rw-r--r--docs/admin_api/register_api.rst11
-rw-r--r--synapse/_scripts/register_new_matrix_user.py19
-rw-r--r--synapse/api/auth.py5
-rw-r--r--synapse/api/constants.py8
-rwxr-xr-xsynapse/app/homeserver.py8
-rw-r--r--synapse/config/homeserver.py2
-rw-r--r--synapse/config/registration.py9
-rw-r--r--synapse/config/saml2.py55
-rw-r--r--synapse/config/saml2_config.py110
-rw-r--r--synapse/handlers/auth.py13
-rw-r--r--synapse/handlers/register.py67
-rw-r--r--synapse/handlers/room.py2
-rw-r--r--synapse/handlers/sync.py10
-rw-r--r--synapse/handlers/user_directory.py45
-rw-r--r--synapse/python_dependencies.py4
-rw-r--r--synapse/rest/client/v1/admin.py11
-rw-r--r--synapse/rest/client/v1/login.py179
-rw-r--r--synapse/rest/media/v1/config_resource.py2
-rw-r--r--synapse/rest/saml2/__init__.py29
-rw-r--r--synapse/rest/saml2/metadata_resource.py36
-rw-r--r--synapse/rest/saml2/response_resource.py74
-rw-r--r--synapse/rest/well_known.py70
-rw-r--r--synapse/storage/__init__.py13
-rw-r--r--synapse/storage/monthly_active_users.py30
-rw-r--r--synapse/storage/registration.py56
-rw-r--r--synapse/storage/schema/delta/53/add_user_type_to_users.sql19
-rw-r--r--synapse/types.py66
-rw-r--r--tests/api/test_auth.py2
-rw-r--r--tests/handlers/test_register.py45
-rw-r--r--tests/handlers/test_user_directory.py91
-rw-r--r--tests/rest/client/v1/test_admin.py33
-rw-r--r--tests/rest/test_well_known.py58
-rw-r--r--tests/storage/test_monthly_active_users.py36
-rw-r--r--tests/storage/test_registration.py22
-rw-r--r--tests/test_types.py31
-rw-r--r--tests/unittest.py1
-rw-r--r--tests/utils.py2
-rw-r--r--tox.ini4
57 files changed, 1051 insertions, 298 deletions
diff --git a/CONTRIBUTING.rst b/CONTRIBUTING.rst
index 6ef7d48dc7..b99a022c67 100644
--- a/CONTRIBUTING.rst
+++ b/CONTRIBUTING.rst
@@ -102,7 +102,7 @@ Sign off
 In order to have a concrete record that your contribution is intentional
 and you agree to license it under the same terms as the project's license, we've adopted the
 same lightweight approach that the Linux Kernel
-(https://www.kernel.org/doc/Documentation/SubmittingPatches), Docker
+`submitting patches process <https://www.kernel.org/doc/html/latest/process/submitting-patches.html#sign-your-work-the-developer-s-certificate-of-origin>`_, Docker
 (https://github.com/docker/docker/blob/master/CONTRIBUTING.md), and many other
 projects use: the DCO (Developer Certificate of Origin:
 http://developercertificate.org/). This is a simple declaration that you wrote
diff --git a/changelog.d/4141.feature b/changelog.d/4141.feature
new file mode 100644
index 0000000000..632d3547cb
--- /dev/null
+++ b/changelog.d/4141.feature
@@ -0,0 +1 @@
+Special-case a support user for use in verifying behaviour of a given server. The support user does not appear in user directory or monthly active user counts.
diff --git a/changelog.d/4262.feature b/changelog.d/4262.feature
new file mode 100644
index 0000000000..89cfdcab15
--- /dev/null
+++ b/changelog.d/4262.feature
@@ -0,0 +1 @@
+Support for serving .well-known files
diff --git a/changelog.d/4264.bugfix b/changelog.d/4264.bugfix
new file mode 100644
index 0000000000..b914026932
--- /dev/null
+++ b/changelog.d/4264.bugfix
@@ -0,0 +1 @@
+Fix CAS login when username is not valid in an MXID
diff --git a/changelog.d/4265.feature b/changelog.d/4265.feature
new file mode 100644
index 0000000000..da36986e2b
--- /dev/null
+++ b/changelog.d/4265.feature
@@ -0,0 +1 @@
+Rework SAML2 authentication
diff --git a/changelog.d/4266.misc b/changelog.d/4266.misc
new file mode 100644
index 0000000000..67fbde7484
--- /dev/null
+++ b/changelog.d/4266.misc
@@ -0,0 +1 @@
+drop undocumented dependency on dateutil
diff --git a/changelog.d/4267.feature b/changelog.d/4267.feature
new file mode 100644
index 0000000000..da36986e2b
--- /dev/null
+++ b/changelog.d/4267.feature
@@ -0,0 +1 @@
+Rework SAML2 authentication
diff --git a/changelog.d/4272.feature b/changelog.d/4272.feature
new file mode 100644
index 0000000000..7a8f286957
--- /dev/null
+++ b/changelog.d/4272.feature
@@ -0,0 +1 @@
+SAML2 authentication: Initialise user display name from SAML2 data
diff --git a/changelog.d/4273.misc b/changelog.d/4273.misc
new file mode 100644
index 0000000000..2583372d26
--- /dev/null
+++ b/changelog.d/4273.misc
@@ -0,0 +1 @@
+Update the example systemd config to use a virtualenv
diff --git a/changelog.d/4274.misc b/changelog.d/4274.misc
new file mode 100644
index 0000000000..c85fb53b57
--- /dev/null
+++ b/changelog.d/4274.misc
@@ -0,0 +1 @@
+Update link to kernel DCO guide
diff --git a/changelog.d/4279.bugfix b/changelog.d/4279.bugfix
new file mode 100644
index 0000000000..12de4f44c4
--- /dev/null
+++ b/changelog.d/4279.bugfix
@@ -0,0 +1 @@
+Send CORS headers for /media/config
diff --git a/changelog.d/4283.misc b/changelog.d/4283.misc
new file mode 100644
index 0000000000..21de5eb509
--- /dev/null
+++ b/changelog.d/4283.misc
@@ -0,0 +1 @@
+Make isort tox check print diff when it fails
diff --git a/changelog.d/4284.bugfix b/changelog.d/4284.bugfix
new file mode 100644
index 0000000000..4a9478fa28
--- /dev/null
+++ b/changelog.d/4284.bugfix
@@ -0,0 +1 @@
+Add 'sandbox' to CSP for media reprository
diff --git a/changelog.d/4294.bugfix b/changelog.d/4294.bugfix
new file mode 100644
index 0000000000..98114869fc
--- /dev/null
+++ b/changelog.d/4294.bugfix
@@ -0,0 +1 @@
+Make the new landing page prettier.
diff --git a/changelog.d/4295.bugfix b/changelog.d/4295.bugfix
new file mode 100644
index 0000000000..e1603cbcda
--- /dev/null
+++ b/changelog.d/4295.bugfix
@@ -0,0 +1 @@
+Fix deleting E2E room keys when using old SQLite versions.
diff --git a/changelog.d/4305.bugfix b/changelog.d/4305.bugfix
new file mode 100644
index 0000000000..499fb82077
--- /dev/null
+++ b/changelog.d/4305.bugfix
@@ -0,0 +1 @@
+The metric synapse_admin_mau:current previously did not update when config.mau_stats_only was set to True
diff --git a/changelog.d/4309.bugfix b/changelog.d/4309.bugfix
new file mode 100644
index 0000000000..93b3a4f30b
--- /dev/null
+++ b/changelog.d/4309.bugfix
@@ -0,0 +1 @@
+Fixed per-room account data filters
diff --git a/contrib/systemd/matrix-synapse.service b/contrib/systemd/matrix-synapse.service
new file mode 100644
index 0000000000..efb157e941
--- /dev/null
+++ b/contrib/systemd/matrix-synapse.service
@@ -0,0 +1,31 @@
+# Example systemd configuration file for synapse. Copy into
+#    /etc/systemd/system/, update the paths if necessary, then:
+#
+#    systemctl enable matrix-synapse
+#    systemctl start matrix-synapse
+#
+# This assumes that Synapse has been installed in a virtualenv in
+# /opt/synapse/env.
+#
+# **NOTE:** This is an example service file that may change in the future. If you
+# wish to use this please copy rather than symlink it.
+
+[Unit]
+Description=Synapse Matrix homeserver
+
+[Service]
+Type=simple
+Restart=on-abort
+
+User=synapse
+Group=nogroup
+
+WorkingDirectory=/opt/synapse
+ExecStart=/opt/synapse/env/bin/python -m synapse.app.homeserver --config-path=/opt/synapse/homeserver.yaml
+
+# adjust the cache factor if necessary
+# Environment=SYNAPSE_CACHE_FACTOR=2.0
+
+[Install]
+WantedBy=multi-user.target
+
diff --git a/contrib/systemd/synapse.service b/contrib/systemd/synapse.service
deleted file mode 100644
index b81ce3915d..0000000000
--- a/contrib/systemd/synapse.service
+++ /dev/null
@@ -1,22 +0,0 @@
-# This assumes that Synapse has been installed as a system package
-# (e.g. https://www.archlinux.org/packages/community/any/matrix-synapse/ for ArchLinux)
-# rather than in a user home directory or similar under virtualenv.
-
-# **NOTE:** This is an example service file that may change in the future. If you
-# wish to use this please copy rather than symlink it.
-
-[Unit]
-Description=Synapse Matrix homeserver
-
-[Service]
-Type=simple
-User=synapse
-Group=synapse
-WorkingDirectory=/var/lib/synapse
-ExecStart=/usr/bin/python2.7 -m synapse.app.homeserver --config-path=/etc/synapse/homeserver.yaml
-ExecStop=/usr/bin/synctl stop /etc/synapse/homeserver.yaml
-# EnvironmentFile=-/etc/sysconfig/synapse  # Can be used to e.g. set SYNAPSE_CACHE_FACTOR 
-
-[Install]
-WantedBy=multi-user.target
-
diff --git a/docs/admin_api/register_api.rst b/docs/admin_api/register_api.rst
index 16d65c86b3..084e74ebf5 100644
--- a/docs/admin_api/register_api.rst
+++ b/docs/admin_api/register_api.rst
@@ -39,13 +39,13 @@ As an example::
     }
 
 The MAC is the hex digest output of the HMAC-SHA1 algorithm, with the key being
-the shared secret and the content being the nonce, user, password, and either
-the string "admin" or "notadmin", each separated by NULs. For an example of
-generation in Python::
+the shared secret and the content being the nonce, user, password, either the
+string "admin" or "notadmin", and optionally the user_type
+each separated by NULs. For an example of generation in Python::
 
   import hmac, hashlib
 
-  def generate_mac(nonce, user, password, admin=False):
+  def generate_mac(nonce, user, password, admin=False, user_type=None):
 
       mac = hmac.new(
         key=shared_secret,
@@ -59,5 +59,8 @@ generation in Python::
       mac.update(password.encode('utf8'))
       mac.update(b"\x00")
       mac.update(b"admin" if admin else b"notadmin")
+      if user_type:
+          mac.update(b"\x00")
+          mac.update(user_type.encode('utf8'))
 
       return mac.hexdigest()
diff --git a/synapse/_scripts/register_new_matrix_user.py b/synapse/_scripts/register_new_matrix_user.py
index 70cecde486..4c3abf06fe 100644
--- a/synapse/_scripts/register_new_matrix_user.py
+++ b/synapse/_scripts/register_new_matrix_user.py
@@ -35,6 +35,7 @@ def request_registration(
     server_location,
     shared_secret,
     admin=False,
+    user_type=None,
     requests=_requests,
     _print=print,
     exit=sys.exit,
@@ -65,6 +66,9 @@ def request_registration(
     mac.update(password.encode('utf8'))
     mac.update(b"\x00")
     mac.update(b"admin" if admin else b"notadmin")
+    if user_type:
+        mac.update(b"\x00")
+        mac.update(user_type.encode('utf8'))
 
     mac = mac.hexdigest()
 
@@ -74,6 +78,7 @@ def request_registration(
         "password": password,
         "mac": mac,
         "admin": admin,
+        "user_type": user_type,
     }
 
     _print("Sending registration request...")
@@ -91,7 +96,7 @@ def request_registration(
     _print("Success!")
 
 
-def register_new_user(user, password, server_location, shared_secret, admin):
+def register_new_user(user, password, server_location, shared_secret, admin, user_type):
     if not user:
         try:
             default_user = getpass.getuser()
@@ -129,7 +134,8 @@ def register_new_user(user, password, server_location, shared_secret, admin):
         else:
             admin = False
 
-    request_registration(user, password, server_location, shared_secret, bool(admin))
+    request_registration(user, password, server_location, shared_secret,
+                         bool(admin), user_type)
 
 
 def main():
@@ -154,6 +160,12 @@ def main():
         default=None,
         help="New password for user. Will prompt if omitted.",
     )
+    parser.add_argument(
+        "-t",
+        "--user_type",
+        default=None,
+        help="User type as specified in synapse.api.constants.UserTypes",
+    )
     admin_group = parser.add_mutually_exclusive_group()
     admin_group.add_argument(
         "-a",
@@ -208,7 +220,8 @@ def main():
     if args.admin or args.no_admin:
         admin = args.admin
 
-    register_new_user(args.user, args.password, args.server_url, secret, admin)
+    register_new_user(args.user, args.password, args.server_url, secret,
+                      admin, args.user_type)
 
 
 if __name__ == "__main__":
diff --git a/synapse/api/auth.py b/synapse/api/auth.py
index 5309899703..b8a9af7158 100644
--- a/synapse/api/auth.py
+++ b/synapse/api/auth.py
@@ -802,9 +802,10 @@ class Auth(object):
             threepid should never be set at the same time.
         """
 
-        # Never fail an auth check for the server notices users
+        # Never fail an auth check for the server notices users or support user
         # This can be a problem where event creation is prohibited due to blocking
-        if user_id == self.hs.config.server_notices_mxid:
+        is_support = yield self.store.is_support_user(user_id)
+        if user_id == self.hs.config.server_notices_mxid or is_support:
             return
 
         if self.hs.config.hs_disabled:
diff --git a/synapse/api/constants.py b/synapse/api/constants.py
index f20e0fcf0b..b7f25a42a2 100644
--- a/synapse/api/constants.py
+++ b/synapse/api/constants.py
@@ -119,3 +119,11 @@ KNOWN_ROOM_VERSIONS = {
 
 ServerNoticeMsgType = "m.server_notice"
 ServerNoticeLimitReached = "m.server_notice.usage_limit_reached"
+
+
+class UserTypes(object):
+    """Allows for user type specific behaviour. With the benefit of hindsight
+    'admin' and 'guest' users should also be UserTypes. Normal users are type None
+    """
+    SUPPORT = "support"
+    ALL_USER_TYPES = (SUPPORT)
diff --git a/synapse/app/homeserver.py b/synapse/app/homeserver.py
index 6169bf09bc..f2064f9d0c 100755
--- a/synapse/app/homeserver.py
+++ b/synapse/app/homeserver.py
@@ -60,6 +60,7 @@ from synapse.replication.tcp.resource import ReplicationStreamProtocolFactory
 from synapse.rest import ClientRestResource
 from synapse.rest.key.v2 import KeyApiV2Resource
 from synapse.rest.media.v0.content_repository import ContentRepoResource
+from synapse.rest.well_known import WellKnownResource
 from synapse.server import HomeServer
 from synapse.storage import DataStore, are_all_users_on_domain
 from synapse.storage.engines import IncorrectDatabaseSetup, create_engine
@@ -168,8 +169,13 @@ class SynapseHomeServer(HomeServer):
                 "/_matrix/client/unstable": client_resource,
                 "/_matrix/client/v2_alpha": client_resource,
                 "/_matrix/client/versions": client_resource,
+                "/.well-known/matrix/client": WellKnownResource(self),
             })
 
+            if self.get_config().saml2_enabled:
+                from synapse.rest.saml2 import SAML2Resource
+                resources["/_matrix/saml2"] = SAML2Resource(self)
+
         if name == "consent":
             from synapse.rest.consent.consent_resource import ConsentResource
             consent_resource = ConsentResource(self)
@@ -531,7 +537,7 @@ def run(hs):
         )
 
     start_generate_monthly_active_users()
-    if hs.config.limit_usage_by_mau:
+    if hs.config.limit_usage_by_mau or hs.config.mau_stats_only:
         clock.looping_call(start_generate_monthly_active_users, 5 * 60 * 1000)
     # End of monthly active user settings
 
diff --git a/synapse/config/homeserver.py b/synapse/config/homeserver.py
index 10dd40159f..9d740c7a71 100644
--- a/synapse/config/homeserver.py
+++ b/synapse/config/homeserver.py
@@ -32,7 +32,7 @@ from .ratelimiting import RatelimitConfig
 from .registration import RegistrationConfig
 from .repository import ContentRepositoryConfig
 from .room_directory import RoomDirectoryConfig
-from .saml2 import SAML2Config
+from .saml2_config import SAML2Config
 from .server import ServerConfig
 from .server_notices_config import ServerNoticesConfig
 from .spam_checker import SpamCheckerConfig
diff --git a/synapse/config/registration.py b/synapse/config/registration.py
index 717bbfec61..e365f0c30b 100644
--- a/synapse/config/registration.py
+++ b/synapse/config/registration.py
@@ -37,6 +37,7 @@ class RegistrationConfig(Config):
 
         self.bcrypt_rounds = config.get("bcrypt_rounds", 12)
         self.trusted_third_party_id_servers = config["trusted_third_party_id_servers"]
+        self.default_identity_server = config.get("default_identity_server")
         self.allow_guest_access = config.get("allow_guest_access", False)
 
         self.invite_3pid_guest = (
@@ -91,6 +92,14 @@ class RegistrationConfig(Config):
         # accessible to anonymous users.
         allow_guest_access: False
 
+        # The identity server which we suggest that clients should use when users log
+        # in on this server.
+        #
+        # (By default, no suggestion is made, so it is left up to the client.
+        # This setting is ignored unless public_baseurl is also set.)
+        #
+        # default_identity_server: https://matrix.org
+
         # The list of identity servers trusted to verify third party
         # identifiers by this server.
         #
diff --git a/synapse/config/saml2.py b/synapse/config/saml2.py
deleted file mode 100644
index 8d7f443021..0000000000
--- a/synapse/config/saml2.py
+++ /dev/null
@@ -1,55 +0,0 @@
-# -*- coding: utf-8 -*-
-# Copyright 2015 Ericsson
-#
-# Licensed under the Apache License, Version 2.0 (the "License");
-# you may not use this file except in compliance with the License.
-# You may obtain a copy of the License at
-#
-#     http://www.apache.org/licenses/LICENSE-2.0
-#
-# Unless required by applicable law or agreed to in writing, software
-# distributed under the License is distributed on an "AS IS" BASIS,
-# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
-# See the License for the specific language governing permissions and
-# limitations under the License.
-
-from ._base import Config
-
-
-class SAML2Config(Config):
-    """SAML2 Configuration
-    Synapse uses pysaml2 libraries for providing SAML2 support
-
-    config_path:      Path to the sp_conf.py configuration file
-    idp_redirect_url: Identity provider URL which will redirect
-                      the user back to /login/saml2 with proper info.
-
-    sp_conf.py file is something like:
-    https://github.com/rohe/pysaml2/blob/master/example/sp-repoze/sp_conf.py.example
-
-    More information: https://pythonhosted.org/pysaml2/howto/config.html
-    """
-
-    def read_config(self, config):
-        saml2_config = config.get("saml2_config", None)
-        if saml2_config:
-            self.saml2_enabled = saml2_config.get("enabled", True)
-            self.saml2_config_path = saml2_config["config_path"]
-            self.saml2_idp_redirect_url = saml2_config["idp_redirect_url"]
-        else:
-            self.saml2_enabled = False
-            self.saml2_config_path = None
-            self.saml2_idp_redirect_url = None
-
-    def default_config(self, config_dir_path, server_name, **kwargs):
-        return """
-        # Enable SAML2 for registration and login. Uses pysaml2
-        # config_path:      Path to the sp_conf.py configuration file
-        # idp_redirect_url: Identity provider URL which will redirect
-        #                   the user back to /login/saml2 with proper info.
-        # See pysaml2 docs for format of config.
-        #saml2_config:
-        #   enabled: true
-        #   config_path: "%s/sp_conf.py"
-        #   idp_redirect_url: "http://%s/idp"
-        """ % (config_dir_path, server_name)
diff --git a/synapse/config/saml2_config.py b/synapse/config/saml2_config.py
new file mode 100644
index 0000000000..86ffe334f5
--- /dev/null
+++ b/synapse/config/saml2_config.py
@@ -0,0 +1,110 @@
+# -*- coding: utf-8 -*-
+# Copyright 2018 New Vector Ltd.
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+
+from ._base import Config, ConfigError
+
+
+class SAML2Config(Config):
+    def read_config(self, config):
+        self.saml2_enabled = False
+
+        saml2_config = config.get("saml2_config")
+
+        if not saml2_config or not saml2_config.get("enabled", True):
+            return
+
+        self.saml2_enabled = True
+
+        import saml2.config
+        self.saml2_sp_config = saml2.config.SPConfig()
+        self.saml2_sp_config.load(self._default_saml_config_dict())
+        self.saml2_sp_config.load(saml2_config.get("sp_config", {}))
+
+        config_path = saml2_config.get("config_path", None)
+        if config_path is not None:
+            self.saml2_sp_config.load_file(config_path)
+
+    def _default_saml_config_dict(self):
+        import saml2
+
+        public_baseurl = self.public_baseurl
+        if public_baseurl is None:
+            raise ConfigError(
+                "saml2_config requires a public_baseurl to be set"
+            )
+
+        metadata_url = public_baseurl + "_matrix/saml2/metadata.xml"
+        response_url = public_baseurl + "_matrix/saml2/authn_response"
+        return {
+            "entityid": metadata_url,
+
+            "service": {
+                "sp": {
+                    "endpoints": {
+                        "assertion_consumer_service": [
+                            (response_url, saml2.BINDING_HTTP_POST),
+                        ],
+                    },
+                    "required_attributes": ["uid"],
+                    "optional_attributes": ["mail", "surname", "givenname"],
+                },
+            }
+        }
+
+    def default_config(self, config_dir_path, server_name, **kwargs):
+        return """
+        # Enable SAML2 for registration and login. Uses pysaml2.
+        #
+        # saml2_config:
+        #
+        #   # The following is the configuration for the pysaml2 Service Provider.
+        #   # See pysaml2 docs for format of config.
+        #   #
+        #   # Default values will be used for the 'entityid' and 'service' settings,
+        #   # so it is not normally necessary to specify them unless you need to
+        #   # override them.
+        #
+        #   sp_config:
+        #     # point this to the IdP's metadata. You can use either a local file or
+        #     # (preferably) a URL.
+        #     metadata:
+        #       # local: ["saml2/idp.xml"]
+        #       remote:
+        #         - url: https://our_idp/metadata.xml
+        #
+        #     # The following is just used to generate our metadata xml, and you
+        #     # may well not need it, depending on your setup. Alternatively you
+        #     # may need a whole lot more detail - see the pysaml2 docs!
+        #
+        #     description: ["My awesome SP", "en"]
+        #     name: ["Test SP", "en"]
+        #
+        #     organization:
+        #       name: Example com
+        #       display_name:
+        #         - ["Example co", "en"]
+        #       url: "http://example.com"
+        #
+        #     contact_person:
+        #       - given_name: Bob
+        #         sur_name: "the Sysadmin"
+        #         email_address": ["admin@example.com"]
+        #         contact_type": technical
+        #
+        #   # Instead of putting the config inline as above, you can specify a
+        #   # separate pysaml2 configuration file:
+        #   #
+        #   # config_path: "%(config_dir_path)s/sp_conf.py"
+        """ % {"config_dir_path": config_dir_path}
diff --git a/synapse/handlers/auth.py b/synapse/handlers/auth.py
index c6e89db4bc..2abd9af94f 100644
--- a/synapse/handlers/auth.py
+++ b/synapse/handlers/auth.py
@@ -563,10 +563,10 @@ class AuthHandler(BaseHandler):
         insensitively, but return None if there are multiple inexact matches.
 
         Args:
-            (str) user_id: complete @user:id
+            (unicode|bytes) user_id: complete @user:id
 
         Returns:
-            defer.Deferred: (str) canonical_user_id, or None if zero or
+            defer.Deferred: (unicode) canonical_user_id, or None if zero or
             multiple matches
         """
         res = yield self._find_user_id_and_pwd_hash(user_id)
@@ -954,6 +954,15 @@ class MacaroonGenerator(object):
         return macaroon.serialize()
 
     def generate_short_term_login_token(self, user_id, duration_in_ms=(2 * 60 * 1000)):
+        """
+
+        Args:
+            user_id (unicode):
+            duration_in_ms (int):
+
+        Returns:
+            unicode
+        """
         macaroon = self._generate_base_macaroon(user_id)
         macaroon.add_first_party_caveat("type = login")
         now = self.hs.get_clock().time_msec()
diff --git a/synapse/handlers/register.py b/synapse/handlers/register.py
index 015909bb26..21c17c59a0 100644
--- a/synapse/handlers/register.py
+++ b/synapse/handlers/register.py
@@ -126,6 +126,8 @@ class RegistrationHandler(BaseHandler):
         make_guest=False,
         admin=False,
         threepid=None,
+        user_type=None,
+        default_display_name=None,
     ):
         """Registers a new client on the server.
 
@@ -140,6 +142,10 @@ class RegistrationHandler(BaseHandler):
               since it offers no means of associating a device_id with the
               access_token. Instead you should call auth_handler.issue_access_token
               after registration.
+            user_type (str|None): type of user. One of the values from
+              api.constants.UserTypes, or None for a normal user.
+            default_display_name (unicode|None): if set, the new user's displayname
+              will be set to this. Defaults to 'localpart'.
         Returns:
             A tuple of (user_id, access_token).
         Raises:
@@ -169,6 +175,13 @@ class RegistrationHandler(BaseHandler):
             user = UserID(localpart, self.hs.hostname)
             user_id = user.to_string()
 
+            if was_guest:
+                # If the user was a guest then they already have a profile
+                default_display_name = None
+
+            elif default_display_name is None:
+                default_display_name = localpart
+
             token = None
             if generate_token:
                 token = self.macaroon_gen.generate_access_token(user_id)
@@ -178,11 +191,9 @@ class RegistrationHandler(BaseHandler):
                 password_hash=password_hash,
                 was_guest=was_guest,
                 make_guest=make_guest,
-                create_profile_with_localpart=(
-                    # If the user was a guest then they already have a profile
-                    None if was_guest else user.localpart
-                ),
+                create_profile_with_displayname=default_display_name,
                 admin=admin,
+                user_type=user_type,
             )
 
             if self.hs.config.user_directory_search_all_users:
@@ -203,13 +214,15 @@ class RegistrationHandler(BaseHandler):
                 yield self.check_user_id_not_appservice_exclusive(user_id)
                 if generate_token:
                     token = self.macaroon_gen.generate_access_token(user_id)
+                if default_display_name is None:
+                    default_display_name = localpart
                 try:
                     yield self.store.register(
                         user_id=user_id,
                         token=token,
                         password_hash=password_hash,
                         make_guest=make_guest,
-                        create_profile_with_localpart=user.localpart,
+                        create_profile_with_displayname=default_display_name,
                     )
                 except SynapseError:
                     # if user id is taken, just generate another
@@ -233,9 +246,16 @@ class RegistrationHandler(BaseHandler):
         # auto-join the user to any rooms we're supposed to dump them into
         fake_requester = create_requester(user_id)
 
-        # try to create the room if we're the first user on the server
+        # try to create the room if we're the first real user on the server. Note
+        # that an auto-generated support user is not a real user and will never be
+        # the user to create the room
         should_auto_create_rooms = False
-        if self.hs.config.autocreate_auto_join_rooms:
+        is_support = yield self.store.is_support_user(user_id)
+        # There is an edge case where the first user is the support user, then
+        # the room is never created, though this seems unlikely and
+        # recoverable from given the support user being involved in the first
+        # place.
+        if self.hs.config.autocreate_auto_join_rooms and not is_support:
             count = yield self.store.count_all_users()
             should_auto_create_rooms = count == 1
         for r in self.hs.config.auto_join_rooms:
@@ -300,7 +320,7 @@ class RegistrationHandler(BaseHandler):
             user_id=user_id,
             password_hash="",
             appservice_id=service_id,
-            create_profile_with_localpart=user.localpart,
+            create_profile_with_displayname=user.localpart,
         )
         defer.returnValue(user_id)
 
@@ -328,35 +348,6 @@ class RegistrationHandler(BaseHandler):
             logger.info("Valid captcha entered from %s", ip)
 
     @defer.inlineCallbacks
-    def register_saml2(self, localpart):
-        """
-        Registers email_id as SAML2 Based Auth.
-        """
-        if types.contains_invalid_mxid_characters(localpart):
-            raise SynapseError(
-                400,
-                "User ID can only contain characters a-z, 0-9, or '=_-./'",
-            )
-        yield self.auth.check_auth_blocking()
-        user = UserID(localpart, self.hs.hostname)
-        user_id = user.to_string()
-
-        yield self.check_user_id_not_appservice_exclusive(user_id)
-        token = self.macaroon_gen.generate_access_token(user_id)
-        try:
-            yield self.store.register(
-                user_id=user_id,
-                token=token,
-                password_hash=None,
-                create_profile_with_localpart=user.localpart,
-            )
-        except Exception as e:
-            yield self.store.add_access_token_to_user(user_id, token)
-            # Ignore Registration errors
-            logger.exception(e)
-        defer.returnValue((user_id, token))
-
-    @defer.inlineCallbacks
     def register_email(self, threepidCreds):
         """
         Registers emails with an identity server.
@@ -507,7 +498,7 @@ class RegistrationHandler(BaseHandler):
                 user_id=user_id,
                 token=token,
                 password_hash=password_hash,
-                create_profile_with_localpart=user.localpart,
+                create_profile_with_displayname=user.localpart,
             )
         else:
             yield self._auth_handler.delete_access_tokens_for_user(user_id)
diff --git a/synapse/handlers/room.py b/synapse/handlers/room.py
index 3928faa6e7..581e96c743 100644
--- a/synapse/handlers/room.py
+++ b/synapse/handlers/room.py
@@ -433,7 +433,7 @@ class RoomCreationHandler(BaseHandler):
         """
         user_id = requester.user.to_string()
 
-        self.auth.check_auth_blocking(user_id)
+        yield self.auth.check_auth_blocking(user_id)
 
         if not self.spam_checker.user_may_create_room(user_id):
             raise SynapseError(403, "You are not permitted to create rooms")
diff --git a/synapse/handlers/sync.py b/synapse/handlers/sync.py
index 09739f2862..f7f768f751 100644
--- a/synapse/handlers/sync.py
+++ b/synapse/handlers/sync.py
@@ -1668,13 +1668,17 @@ class SyncHandler(object):
                 "content": content,
             })
 
-        account_data = sync_config.filter_collection.filter_room_account_data(
+        account_data_events = sync_config.filter_collection.filter_room_account_data(
             account_data_events
         )
 
         ephemeral = sync_config.filter_collection.filter_room_ephemeral(ephemeral)
 
-        if not (always_include or batch or account_data or ephemeral or full_state):
+        if not (always_include
+                or batch
+                or account_data_events
+                or ephemeral
+                or full_state):
             return
 
         state = yield self.compute_state_delta(
@@ -1745,7 +1749,7 @@ class SyncHandler(object):
                 room_id=room_id,
                 timeline=batch,
                 state=state,
-                account_data=account_data,
+                account_data=account_data_events,
             )
             if room_sync or always_include:
                 sync_result_builder.archived.append(room_sync)
diff --git a/synapse/handlers/user_directory.py b/synapse/handlers/user_directory.py
index f11b430126..3c40999338 100644
--- a/synapse/handlers/user_directory.py
+++ b/synapse/handlers/user_directory.py
@@ -125,9 +125,12 @@ class UserDirectoryHandler(object):
         """
         # FIXME(#3714): We should probably do this in the same worker as all
         # the other changes.
-        yield self.store.update_profile_in_user_dir(
-            user_id, profile.display_name, profile.avatar_url, None,
-        )
+        is_support = yield self.store.is_support_user(user_id)
+        # Support users are for diagnostics and should not appear in the user directory.
+        if not is_support:
+            yield self.store.update_profile_in_user_dir(
+                user_id, profile.display_name, profile.avatar_url, None,
+            )
 
     @defer.inlineCallbacks
     def handle_user_deactivated(self, user_id):
@@ -329,14 +332,7 @@ class UserDirectoryHandler(object):
                     public_value=Membership.JOIN,
                 )
 
-                if change is None:
-                    # Handle any profile changes
-                    yield self._handle_profile_change(
-                        state_key, room_id, prev_event_id, event_id,
-                    )
-                    continue
-
-                if not change:
+                if change is False:
                     # Need to check if the server left the room entirely, if so
                     # we might need to remove all the users in that room
                     is_in_room = yield self.store.is_host_joined(
@@ -354,16 +350,25 @@ class UserDirectoryHandler(object):
                     else:
                         logger.debug("Server is still in room: %r", room_id)
 
-                if change:  # The user joined
-                    event = yield self.store.get_event(event_id, allow_none=True)
-                    profile = ProfileInfo(
-                        avatar_url=event.content.get("avatar_url"),
-                        display_name=event.content.get("displayname"),
-                    )
+                is_support = yield self.store.is_support_user(state_key)
+                if not is_support:
+                    if change is None:
+                        # Handle any profile changes
+                        yield self._handle_profile_change(
+                            state_key, room_id, prev_event_id, event_id,
+                        )
+                        continue
+
+                    if change:  # The user joined
+                        event = yield self.store.get_event(event_id, allow_none=True)
+                        profile = ProfileInfo(
+                            avatar_url=event.content.get("avatar_url"),
+                            display_name=event.content.get("displayname"),
+                        )
 
-                    yield self._handle_new_user(room_id, state_key, profile)
-                else:  # The user left
-                    yield self._handle_remove_user(room_id, state_key)
+                        yield self._handle_new_user(room_id, state_key, profile)
+                    else:  # The user left
+                        yield self._handle_remove_user(room_id, state_key)
             else:
                 logger.debug("Ignoring irrelevant type: %r", typ)
 
diff --git a/synapse/python_dependencies.py b/synapse/python_dependencies.py
index 96cd154234..72a92cc462 100644
--- a/synapse/python_dependencies.py
+++ b/synapse/python_dependencies.py
@@ -53,7 +53,6 @@ REQUIREMENTS = {
     "pillow>=3.1.2": ["PIL"],
     "sortedcontainers>=1.4.4": ["sortedcontainers"],
     "psutil>=2.0.0": ["psutil>=2.0.0"],
-    "pysaml2>=3.0.0": ["saml2"],
     "pymacaroons-pynacl>=0.9.3": ["pymacaroons"],
     "msgpack-python>=0.4.2": ["msgpack"],
     "phonenumbers>=8.2.0": ["phonenumbers"],
@@ -79,6 +78,9 @@ CONDITIONAL_REQUIREMENTS = {
     "postgres": {
         "psycopg2>=2.6": ["psycopg2"]
     },
+    "saml2": {
+        "pysaml2>=4.5.0": ["saml2"],
+    },
 }
 
 
diff --git a/synapse/rest/client/v1/admin.py b/synapse/rest/client/v1/admin.py
index 41534b8c2a..82433a2aa9 100644
--- a/synapse/rest/client/v1/admin.py
+++ b/synapse/rest/client/v1/admin.py
@@ -23,7 +23,7 @@ from six.moves import http_client
 
 from twisted.internet import defer
 
-from synapse.api.constants import Membership
+from synapse.api.constants import Membership, UserTypes
 from synapse.api.errors import AuthError, Codes, NotFoundError, SynapseError
 from synapse.http.servlet import (
     assert_params_in_dict,
@@ -158,6 +158,11 @@ class UserRegisterServlet(ClientV1RestServlet):
                 raise SynapseError(400, "Invalid password")
 
         admin = body.get("admin", None)
+        user_type = body.get("user_type", None)
+
+        if user_type is not None and user_type not in UserTypes.ALL_USER_TYPES:
+            raise SynapseError(400, "Invalid user type")
+
         got_mac = body["mac"]
 
         want_mac = hmac.new(
@@ -171,6 +176,9 @@ class UserRegisterServlet(ClientV1RestServlet):
         want_mac.update(password)
         want_mac.update(b"\x00")
         want_mac.update(b"admin" if admin else b"notadmin")
+        if user_type:
+            want_mac.update(b"\x00")
+            want_mac.update(user_type.encode('utf8'))
         want_mac = want_mac.hexdigest()
 
         if not hmac.compare_digest(
@@ -189,6 +197,7 @@ class UserRegisterServlet(ClientV1RestServlet):
             password=body["password"],
             admin=bool(admin),
             generate_token=False,
+            user_type=user_type,
         )
 
         result = yield register._create_registration_details(user_id, body)
diff --git a/synapse/rest/client/v1/login.py b/synapse/rest/client/v1/login.py
index f6b4a85e40..e9d3032498 100644
--- a/synapse/rest/client/v1/login.py
+++ b/synapse/rest/client/v1/login.py
@@ -18,17 +18,17 @@ import xml.etree.ElementTree as ET
 
 from six.moves import urllib
 
-from canonicaljson import json
-from saml2 import BINDING_HTTP_POST, config
-from saml2.client import Saml2Client
-
 from twisted.internet import defer
 from twisted.web.client import PartialDownloadError
 
 from synapse.api.errors import Codes, LoginError, SynapseError
 from synapse.http.server import finish_request
-from synapse.http.servlet import RestServlet, parse_json_object_from_request
-from synapse.types import UserID
+from synapse.http.servlet import (
+    RestServlet,
+    parse_json_object_from_request,
+    parse_string,
+)
+from synapse.types import UserID, map_username_to_mxid_localpart
 from synapse.util.msisdn import phone_number_to_msisdn
 
 from .base import ClientV1RestServlet, client_path_patterns
@@ -81,7 +81,6 @@ def login_id_thirdparty_from_phone(identifier):
 
 class LoginRestServlet(ClientV1RestServlet):
     PATTERNS = client_path_patterns("/login$")
-    SAML2_TYPE = "m.login.saml2"
     CAS_TYPE = "m.login.cas"
     SSO_TYPE = "m.login.sso"
     TOKEN_TYPE = "m.login.token"
@@ -89,8 +88,6 @@ class LoginRestServlet(ClientV1RestServlet):
 
     def __init__(self, hs):
         super(LoginRestServlet, self).__init__(hs)
-        self.idp_redirect_url = hs.config.saml2_idp_redirect_url
-        self.saml2_enabled = hs.config.saml2_enabled
         self.jwt_enabled = hs.config.jwt_enabled
         self.jwt_secret = hs.config.jwt_secret
         self.jwt_algorithm = hs.config.jwt_algorithm
@@ -103,8 +100,6 @@ class LoginRestServlet(ClientV1RestServlet):
         flows = []
         if self.jwt_enabled:
             flows.append({"type": LoginRestServlet.JWT_TYPE})
-        if self.saml2_enabled:
-            flows.append({"type": LoginRestServlet.SAML2_TYPE})
         if self.cas_enabled:
             flows.append({"type": LoginRestServlet.SSO_TYPE})
 
@@ -134,18 +129,8 @@ class LoginRestServlet(ClientV1RestServlet):
     def on_POST(self, request):
         login_submission = parse_json_object_from_request(request)
         try:
-            if self.saml2_enabled and (login_submission["type"] ==
-                                       LoginRestServlet.SAML2_TYPE):
-                relay_state = ""
-                if "relay_state" in login_submission:
-                    relay_state = "&RelayState=" + urllib.parse.quote(
-                                  login_submission["relay_state"])
-                result = {
-                    "uri": "%s%s" % (self.idp_redirect_url, relay_state)
-                }
-                defer.returnValue((200, result))
-            elif self.jwt_enabled and (login_submission["type"] ==
-                                       LoginRestServlet.JWT_TYPE):
+            if self.jwt_enabled and (login_submission["type"] ==
+                                     LoginRestServlet.JWT_TYPE):
                 result = yield self.do_jwt_login(login_submission)
                 defer.returnValue(result)
             elif login_submission["type"] == LoginRestServlet.TOKEN_TYPE:
@@ -345,50 +330,6 @@ class LoginRestServlet(ClientV1RestServlet):
         )
 
 
-class SAML2RestServlet(ClientV1RestServlet):
-    PATTERNS = client_path_patterns("/login/saml2", releases=())
-
-    def __init__(self, hs):
-        super(SAML2RestServlet, self).__init__(hs)
-        self.sp_config = hs.config.saml2_config_path
-        self.handlers = hs.get_handlers()
-
-    @defer.inlineCallbacks
-    def on_POST(self, request):
-        saml2_auth = None
-        try:
-            conf = config.SPConfig()
-            conf.load_file(self.sp_config)
-            SP = Saml2Client(conf)
-            saml2_auth = SP.parse_authn_request_response(
-                request.args['SAMLResponse'][0], BINDING_HTTP_POST)
-        except Exception as e:        # Not authenticated
-            logger.exception(e)
-        if saml2_auth and saml2_auth.status_ok() and not saml2_auth.not_signed:
-            username = saml2_auth.name_id.text
-            handler = self.handlers.registration_handler
-            (user_id, token) = yield handler.register_saml2(username)
-            # Forward to the RelayState callback along with ava
-            if 'RelayState' in request.args:
-                request.redirect(urllib.parse.unquote(
-                                 request.args['RelayState'][0]) +
-                                 '?status=authenticated&access_token=' +
-                                 token + '&user_id=' + user_id + '&ava=' +
-                                 urllib.quote(json.dumps(saml2_auth.ava)))
-                finish_request(request)
-                defer.returnValue(None)
-            defer.returnValue((200, {"status": "authenticated",
-                                     "user_id": user_id, "token": token,
-                                     "ava": saml2_auth.ava}))
-        elif 'RelayState' in request.args:
-            request.redirect(urllib.parse.unquote(
-                             request.args['RelayState'][0]) +
-                             '?status=not_authenticated')
-            finish_request(request)
-            defer.returnValue(None)
-        defer.returnValue((200, {"status": "not_authenticated"}))
-
-
 class CasRedirectServlet(RestServlet):
     PATTERNS = client_path_patterns("/login/(cas|sso)/redirect")
 
@@ -421,17 +362,15 @@ class CasTicketServlet(ClientV1RestServlet):
         self.cas_server_url = hs.config.cas_server_url
         self.cas_service_url = hs.config.cas_service_url
         self.cas_required_attributes = hs.config.cas_required_attributes
-        self.auth_handler = hs.get_auth_handler()
-        self.handlers = hs.get_handlers()
-        self.macaroon_gen = hs.get_macaroon_generator()
+        self._sso_auth_handler = SSOAuthHandler(hs)
 
     @defer.inlineCallbacks
     def on_GET(self, request):
-        client_redirect_url = request.args[b"redirectUrl"][0]
+        client_redirect_url = parse_string(request, "redirectUrl", required=True)
         http_client = self.hs.get_simple_http_client()
         uri = self.cas_server_url + "/proxyValidate"
         args = {
-            "ticket": request.args[b"ticket"][0].decode('ascii'),
+            "ticket": parse_string(request, "ticket", required=True),
             "service": self.cas_service_url
         }
         try:
@@ -443,7 +382,6 @@ class CasTicketServlet(ClientV1RestServlet):
         result = yield self.handle_cas_response(request, body, client_redirect_url)
         defer.returnValue(result)
 
-    @defer.inlineCallbacks
     def handle_cas_response(self, request, cas_response_body, client_redirect_url):
         user, attributes = self.parse_cas_response(cas_response_body)
 
@@ -459,28 +397,9 @@ class CasTicketServlet(ClientV1RestServlet):
                 if required_value != actual_value:
                     raise LoginError(401, "Unauthorized", errcode=Codes.UNAUTHORIZED)
 
-        user_id = UserID(user, self.hs.hostname).to_string()
-        auth_handler = self.auth_handler
-        registered_user_id = yield auth_handler.check_user_exists(user_id)
-        if not registered_user_id:
-            registered_user_id, _ = (
-                yield self.handlers.registration_handler.register(localpart=user)
-            )
-
-        login_token = self.macaroon_gen.generate_short_term_login_token(
-            registered_user_id
+        return self._sso_auth_handler.on_successful_auth(
+            user, request, client_redirect_url,
         )
-        redirect_url = self.add_login_token_to_redirect_url(client_redirect_url,
-                                                            login_token)
-        request.redirect(redirect_url)
-        finish_request(request)
-
-    def add_login_token_to_redirect_url(self, url, token):
-        url_parts = list(urllib.parse.urlparse(url))
-        query = dict(urllib.parse.parse_qsl(url_parts[4]))
-        query.update({"loginToken": token})
-        url_parts[4] = urllib.parse.urlencode(query).encode('ascii')
-        return urllib.parse.urlunparse(url_parts)
 
     def parse_cas_response(self, cas_response_body):
         user = None
@@ -515,10 +434,78 @@ class CasTicketServlet(ClientV1RestServlet):
         return user, attributes
 
 
+class SSOAuthHandler(object):
+    """
+    Utility class for Resources and Servlets which handle the response from a SSO
+    service
+
+    Args:
+        hs (synapse.server.HomeServer)
+    """
+    def __init__(self, hs):
+        self._hostname = hs.hostname
+        self._auth_handler = hs.get_auth_handler()
+        self._registration_handler = hs.get_handlers().registration_handler
+        self._macaroon_gen = hs.get_macaroon_generator()
+
+    @defer.inlineCallbacks
+    def on_successful_auth(
+        self, username, request, client_redirect_url,
+        user_display_name=None,
+    ):
+        """Called once the user has successfully authenticated with the SSO.
+
+        Registers the user if necessary, and then returns a redirect (with
+        a login token) to the client.
+
+        Args:
+            username (unicode|bytes): the remote user id. We'll map this onto
+                something sane for a MXID localpath.
+
+            request (SynapseRequest): the incoming request from the browser. We'll
+                respond to it with a redirect.
+
+            client_redirect_url (unicode): the redirect_url the client gave us when
+                it first started the process.
+
+            user_display_name (unicode|None): if set, and we have to register a new user,
+                we will set their displayname to this.
+
+        Returns:
+            Deferred[none]: Completes once we have handled the request.
+        """
+        localpart = map_username_to_mxid_localpart(username)
+        user_id = UserID(localpart, self._hostname).to_string()
+        registered_user_id = yield self._auth_handler.check_user_exists(user_id)
+        if not registered_user_id:
+            registered_user_id, _ = (
+                yield self._registration_handler.register(
+                    localpart=localpart,
+                    generate_token=False,
+                    default_display_name=user_display_name,
+                )
+            )
+
+        login_token = self._macaroon_gen.generate_short_term_login_token(
+            registered_user_id
+        )
+        redirect_url = self._add_login_token_to_redirect_url(
+            client_redirect_url, login_token
+        )
+        request.redirect(redirect_url)
+        finish_request(request)
+
+    @staticmethod
+    def _add_login_token_to_redirect_url(url, token):
+        url_parts = list(urllib.parse.urlparse(url))
+        query = dict(urllib.parse.parse_qsl(url_parts[4]))
+        query.update({"loginToken": token})
+        url_parts[4] = urllib.parse.urlencode(query)
+        return urllib.parse.urlunparse(url_parts)
+
+
 def register_servlets(hs, http_server):
     LoginRestServlet(hs).register(http_server)
-    if hs.config.saml2_enabled:
-        SAML2RestServlet(hs).register(http_server)
     if hs.config.cas_enabled:
         CasRedirectServlet(hs).register(http_server)
         CasTicketServlet(hs).register(http_server)
diff --git a/synapse/rest/media/v1/config_resource.py b/synapse/rest/media/v1/config_resource.py
index d6605b6027..77316033f7 100644
--- a/synapse/rest/media/v1/config_resource.py
+++ b/synapse/rest/media/v1/config_resource.py
@@ -41,7 +41,7 @@ class MediaConfigResource(Resource):
     @defer.inlineCallbacks
     def _async_render_GET(self, request):
         yield self.auth.get_user_by_req(request)
-        respond_with_json(request, 200, self.limits_dict)
+        respond_with_json(request, 200, self.limits_dict, send_cors=True)
 
     def render_OPTIONS(self, request):
         respond_with_json(request, 200, {}, send_cors=True)
diff --git a/synapse/rest/saml2/__init__.py b/synapse/rest/saml2/__init__.py
new file mode 100644
index 0000000000..68da37ca6a
--- /dev/null
+++ b/synapse/rest/saml2/__init__.py
@@ -0,0 +1,29 @@
+# -*- coding: utf-8 -*-
+# Copyright 2018 New Vector Ltd
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+import logging
+
+from twisted.web.resource import Resource
+
+from synapse.rest.saml2.metadata_resource import SAML2MetadataResource
+from synapse.rest.saml2.response_resource import SAML2ResponseResource
+
+logger = logging.getLogger(__name__)
+
+
+class SAML2Resource(Resource):
+    def __init__(self, hs):
+        Resource.__init__(self)
+        self.putChild(b"metadata.xml", SAML2MetadataResource(hs))
+        self.putChild(b"authn_response", SAML2ResponseResource(hs))
diff --git a/synapse/rest/saml2/metadata_resource.py b/synapse/rest/saml2/metadata_resource.py
new file mode 100644
index 0000000000..e8c680aeb4
--- /dev/null
+++ b/synapse/rest/saml2/metadata_resource.py
@@ -0,0 +1,36 @@
+# -*- coding: utf-8 -*-
+# Copyright 2018 New Vector Ltd
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+
+
+import saml2.metadata
+
+from twisted.web.resource import Resource
+
+
+class SAML2MetadataResource(Resource):
+    """A Twisted web resource which renders the SAML metadata"""
+
+    isLeaf = 1
+
+    def __init__(self, hs):
+        Resource.__init__(self)
+        self.sp_config = hs.config.saml2_sp_config
+
+    def render_GET(self, request):
+        metadata_xml = saml2.metadata.create_metadata_string(
+            configfile=None, config=self.sp_config,
+        )
+        request.setHeader(b"Content-Type", b"text/xml; charset=utf-8")
+        return metadata_xml
diff --git a/synapse/rest/saml2/response_resource.py b/synapse/rest/saml2/response_resource.py
new file mode 100644
index 0000000000..69fb77b322
--- /dev/null
+++ b/synapse/rest/saml2/response_resource.py
@@ -0,0 +1,74 @@
+# -*- coding: utf-8 -*-
+#
+# Copyright 2018 New Vector Ltd
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+import logging
+
+import saml2
+from saml2.client import Saml2Client
+
+from twisted.web.resource import Resource
+from twisted.web.server import NOT_DONE_YET
+
+from synapse.api.errors import CodeMessageException
+from synapse.http.server import wrap_html_request_handler
+from synapse.http.servlet import parse_string
+from synapse.rest.client.v1.login import SSOAuthHandler
+
+logger = logging.getLogger(__name__)
+
+
+class SAML2ResponseResource(Resource):
+    """A Twisted web resource which handles the SAML response"""
+
+    isLeaf = 1
+
+    def __init__(self, hs):
+        Resource.__init__(self)
+
+        self._saml_client = Saml2Client(hs.config.saml2_sp_config)
+        self._sso_auth_handler = SSOAuthHandler(hs)
+
+    def render_POST(self, request):
+        self._async_render_POST(request)
+        return NOT_DONE_YET
+
+    @wrap_html_request_handler
+    def _async_render_POST(self, request):
+        resp_bytes = parse_string(request, 'SAMLResponse', required=True)
+        relay_state = parse_string(request, 'RelayState', required=True)
+
+        try:
+            saml2_auth = self._saml_client.parse_authn_request_response(
+                resp_bytes, saml2.BINDING_HTTP_POST,
+            )
+        except Exception as e:
+            logger.warning("Exception parsing SAML2 response", exc_info=1)
+            raise CodeMessageException(
+                400, "Unable to parse SAML2 response: %s" % (e,),
+            )
+
+        if saml2_auth.not_signed:
+            raise CodeMessageException(400, "SAML2 response was not signed")
+
+        if "uid" not in saml2_auth.ava:
+            raise CodeMessageException(400, "uid not in SAML2 response")
+
+        username = saml2_auth.ava["uid"][0]
+
+        displayName = saml2_auth.ava.get("displayName", [None])[0]
+        return self._sso_auth_handler.on_successful_auth(
+            username, request, relay_state,
+            user_display_name=displayName,
+        )
diff --git a/synapse/rest/well_known.py b/synapse/rest/well_known.py
new file mode 100644
index 0000000000..6e043d6162
--- /dev/null
+++ b/synapse/rest/well_known.py
@@ -0,0 +1,70 @@
+# -*- coding: utf-8 -*-
+# Copyright 2018 New Vector Ltd.
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+
+import json
+import logging
+
+from twisted.web.resource import Resource
+
+logger = logging.getLogger(__name__)
+
+
+class WellKnownBuilder(object):
+    """Utility to construct the well-known response
+
+    Args:
+        hs (synapse.server.HomeServer):
+    """
+    def __init__(self, hs):
+        self._config = hs.config
+
+    def get_well_known(self):
+        # if we don't have a public_base_url, we can't help much here.
+        if self._config.public_baseurl is None:
+            return None
+
+        result = {
+            "m.homeserver": {
+                "base_url": self._config.public_baseurl,
+            },
+        }
+
+        if self._config.default_identity_server:
+            result["m.identity_server"] = {
+                "base_url": self._config.default_identity_server,
+            }
+
+        return result
+
+
+class WellKnownResource(Resource):
+    """A Twisted web resource which renders the .well-known file"""
+
+    isLeaf = 1
+
+    def __init__(self, hs):
+        Resource.__init__(self)
+        self._well_known_builder = WellKnownBuilder(hs)
+
+    def render_GET(self, request):
+        r = self._well_known_builder.get_well_known()
+        if not r:
+            request.setResponseCode(404)
+            request.setHeader(b"Content-Type", b"text/plain")
+            return b'.well-known not available'
+
+        logger.error("returning: %s", r)
+        request.setHeader(b"Content-Type", b"application/json")
+        return json.dumps(r).encode("utf-8")
diff --git a/synapse/storage/__init__.py b/synapse/storage/__init__.py
index b23fb7e56c..24329879e5 100644
--- a/synapse/storage/__init__.py
+++ b/synapse/storage/__init__.py
@@ -14,12 +14,10 @@
 # See the License for the specific language governing permissions and
 # limitations under the License.
 
-import datetime
+import calendar
 import logging
 import time
 
-from dateutil import tz
-
 from synapse.api.constants import PresenceState
 from synapse.storage.devices import DeviceStore
 from synapse.storage.user_erasure_store import UserErasureStore
@@ -357,10 +355,11 @@ class DataStore(RoomMemberStore, RoomStore,
         """
         Returns millisecond unixtime for start of UTC day.
         """
-        now = datetime.datetime.utcnow()
-        today_start = datetime.datetime(now.year, now.month,
-                                        now.day, tzinfo=tz.tzutc())
-        return int(time.mktime(today_start.timetuple())) * 1000
+        now = time.gmtime()
+        today_start = calendar.timegm((
+            now.tm_year, now.tm_mon, now.tm_mday, 0, 0, 0,
+        ))
+        return today_start * 1000
 
     def generate_user_daily_visits(self):
         """
diff --git a/synapse/storage/monthly_active_users.py b/synapse/storage/monthly_active_users.py
index 479e01ddc1..d6fc8edd4c 100644
--- a/synapse/storage/monthly_active_users.py
+++ b/synapse/storage/monthly_active_users.py
@@ -55,9 +55,12 @@ class MonthlyActiveUsersStore(SQLBaseStore):
                 txn,
                 tp["medium"], tp["address"]
             )
+
             if user_id:
-                self.upsert_monthly_active_user_txn(txn, user_id)
-                reserved_user_list.append(user_id)
+                is_support = self.is_support_user_txn(txn, user_id)
+                if not is_support:
+                    self.upsert_monthly_active_user_txn(txn, user_id)
+                    reserved_user_list.append(user_id)
             else:
                 logger.warning(
                     "mau limit reserved threepid %s not found in db" % tp
@@ -182,6 +185,18 @@ class MonthlyActiveUsersStore(SQLBaseStore):
         Args:
             user_id (str): user to add/update
         """
+        # Support user never to be included in MAU stats. Note I can't easily call this
+        # from upsert_monthly_active_user_txn because then I need a _txn form of
+        # is_support_user which is complicated because I want to cache the result.
+        # Therefore I call it here and ignore the case where
+        # upsert_monthly_active_user_txn is called directly from
+        # _initialise_reserved_users reasoning that it would be very strange to
+        #  include a support user in this context.
+
+        is_support = yield self.is_support_user(user_id)
+        if is_support:
+            return
+
         is_insert = yield self.runInteraction(
             "upsert_monthly_active_user", self.upsert_monthly_active_user_txn,
             user_id
@@ -200,6 +215,16 @@ class MonthlyActiveUsersStore(SQLBaseStore):
         in a database thread rather than the main thread, and we can't call
         txn.call_after because txn may not be a LoggingTransaction.
 
+        We consciously do not call is_support_txn from this method because it
+        is not possible to cache the response. is_support_txn will be false in
+        almost all cases, so it seems reasonable to call it only for
+        upsert_monthly_active_user and to call is_support_txn manually
+        for cases where upsert_monthly_active_user_txn is called directly,
+        like _initialise_reserved_users
+
+        In short, don't call this method with support users. (Support users
+        should not appear in the MAU stats).
+
         Args:
             txn (cursor):
             user_id (str): user to add/update
@@ -208,6 +233,7 @@ class MonthlyActiveUsersStore(SQLBaseStore):
             bool: True if a new entry was created, False if an
             existing one was updated.
         """
+
         # Am consciously deciding to lock the table on the basis that is ought
         # never be a big table and alternative approaches (batching multiple
         # upserts into a single txn) introduced a lot of extra complexity.
diff --git a/synapse/storage/registration.py b/synapse/storage/registration.py
index 80d76bf9d7..10c3b9757f 100644
--- a/synapse/storage/registration.py
+++ b/synapse/storage/registration.py
@@ -19,9 +19,11 @@ from six.moves import range
 
 from twisted.internet import defer
 
+from synapse.api.constants import UserTypes
 from synapse.api.errors import Codes, StoreError
 from synapse.storage import background_updates
 from synapse.storage._base import SQLBaseStore
+from synapse.types import UserID
 from synapse.util.caches.descriptors import cached, cachedInlineCallbacks
 
 
@@ -167,7 +169,7 @@ class RegistrationStore(RegistrationWorkerStore,
 
     def register(self, user_id, token=None, password_hash=None,
                  was_guest=False, make_guest=False, appservice_id=None,
-                 create_profile_with_localpart=None, admin=False):
+                 create_profile_with_displayname=None, admin=False, user_type=None):
         """Attempts to register an account.
 
         Args:
@@ -181,8 +183,12 @@ class RegistrationStore(RegistrationWorkerStore,
             make_guest (boolean): True if the the new user should be guest,
                 false to add a regular user account.
             appservice_id (str): The ID of the appservice registering the user.
-            create_profile_with_localpart (str): Optionally create a profile for
-                the given localpart.
+            create_profile_with_displayname (unicode): Optionally create a profile for
+                the user, setting their displayname to the given value
+            admin (boolean): is an admin user?
+            user_type (str|None): type of user. One of the values from
+                api.constants.UserTypes, or None for a normal user.
+
         Raises:
             StoreError if the user_id could not be registered.
         """
@@ -195,8 +201,9 @@ class RegistrationStore(RegistrationWorkerStore,
             was_guest,
             make_guest,
             appservice_id,
-            create_profile_with_localpart,
-            admin
+            create_profile_with_displayname,
+            admin,
+            user_type
         )
 
     def _register(
@@ -208,9 +215,12 @@ class RegistrationStore(RegistrationWorkerStore,
         was_guest,
         make_guest,
         appservice_id,
-        create_profile_with_localpart,
+        create_profile_with_displayname,
         admin,
+        user_type,
     ):
+        user_id_obj = UserID.from_string(user_id)
+
         now = int(self.clock.time())
 
         next_id = self._access_tokens_id_gen.get_next()
@@ -244,6 +254,7 @@ class RegistrationStore(RegistrationWorkerStore,
                         "is_guest": 1 if make_guest else 0,
                         "appservice_id": appservice_id,
                         "admin": 1 if admin else 0,
+                        "user_type": user_type,
                     }
                 )
             else:
@@ -257,6 +268,7 @@ class RegistrationStore(RegistrationWorkerStore,
                         "is_guest": 1 if make_guest else 0,
                         "appservice_id": appservice_id,
                         "admin": 1 if admin else 0,
+                        "user_type": user_type,
                     }
                 )
         except self.database_engine.module.IntegrityError:
@@ -273,12 +285,15 @@ class RegistrationStore(RegistrationWorkerStore,
                 (next_id, user_id, token,)
             )
 
-        if create_profile_with_localpart:
+        if create_profile_with_displayname:
             # set a default displayname serverside to avoid ugly race
             # between auto-joins and clients trying to set displaynames
+            #
+            # *obviously* the 'profiles' table uses localpart for user_id
+            # while everything else uses the full mxid.
             txn.execute(
                 "INSERT INTO profiles(user_id, displayname) VALUES (?,?)",
-                (create_profile_with_localpart, create_profile_with_localpart)
+                (user_id_obj.localpart, create_profile_with_displayname)
             )
 
         self._invalidate_cache_and_stream(
@@ -450,6 +465,31 @@ class RegistrationStore(RegistrationWorkerStore,
 
         defer.returnValue(res if res else False)
 
+    @cachedInlineCallbacks()
+    def is_support_user(self, user_id):
+        """Determines if the user is of type UserTypes.SUPPORT
+
+        Args:
+            user_id (str): user id to test
+
+        Returns:
+            Deferred[bool]: True if user is of type UserTypes.SUPPORT
+        """
+        res = yield self.runInteraction(
+            "is_support_user", self.is_support_user_txn, user_id
+        )
+        defer.returnValue(res)
+
+    def is_support_user_txn(self, txn, user_id):
+        res = self._simple_select_one_onecol_txn(
+            txn=txn,
+            table="users",
+            keyvalues={"name": user_id},
+            retcol="user_type",
+            allow_none=True,
+        )
+        return True if res == UserTypes.SUPPORT else False
+
     @defer.inlineCallbacks
     def user_add_threepid(self, user_id, medium, address, validated_at, added_at):
         yield self._simple_upsert("user_threepids", {
diff --git a/synapse/storage/schema/delta/53/add_user_type_to_users.sql b/synapse/storage/schema/delta/53/add_user_type_to_users.sql
new file mode 100644
index 0000000000..88ec2f83e5
--- /dev/null
+++ b/synapse/storage/schema/delta/53/add_user_type_to_users.sql
@@ -0,0 +1,19 @@
+/* Copyright 2018 New Vector Ltd
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *    http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+/* The type of the user: NULL for a regular user, or one of the constants in 
+ * synapse.api.constants.UserTypes
+ */
+ALTER TABLE users ADD COLUMN user_type TEXT DEFAULT NULL;
diff --git a/synapse/types.py b/synapse/types.py
index 41afb27a74..d8cb64addb 100644
--- a/synapse/types.py
+++ b/synapse/types.py
@@ -12,6 +12,7 @@
 # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
 # See the License for the specific language governing permissions and
 # limitations under the License.
+import re
 import string
 from collections import namedtuple
 
@@ -228,6 +229,71 @@ def contains_invalid_mxid_characters(localpart):
     return any(c not in mxid_localpart_allowed_characters for c in localpart)
 
 
+UPPER_CASE_PATTERN = re.compile(b"[A-Z_]")
+
+# the following is a pattern which matches '=', and bytes which are not allowed in a mxid
+# localpart.
+#
+# It works by:
+#  * building a string containing the allowed characters (excluding '=')
+#  * escaping every special character with a backslash (to stop '-' being interpreted as a
+#    range operator)
+#  * wrapping it in a '[^...]' regex
+#  * converting the whole lot to a 'bytes' sequence, so that we can use it to match
+#    bytes rather than strings
+#
+NON_MXID_CHARACTER_PATTERN = re.compile(
+    ("[^%s]" % (
+        re.escape("".join(mxid_localpart_allowed_characters - {"="}),),
+    )).encode("ascii"),
+)
+
+
+def map_username_to_mxid_localpart(username, case_sensitive=False):
+    """Map a username onto a string suitable for a MXID
+
+    This follows the algorithm laid out at
+    https://matrix.org/docs/spec/appendices.html#mapping-from-other-character-sets.
+
+    Args:
+        username (unicode|bytes): username to be mapped
+        case_sensitive (bool): true if TEST and test should be mapped
+            onto different mxids
+
+    Returns:
+        unicode: string suitable for a mxid localpart
+    """
+    if not isinstance(username, bytes):
+        username = username.encode('utf-8')
+
+    # first we sort out upper-case characters
+    if case_sensitive:
+        def f1(m):
+            return b"_" + m.group().lower()
+
+        username = UPPER_CASE_PATTERN.sub(f1, username)
+    else:
+        username = username.lower()
+
+    # then we sort out non-ascii characters
+    def f2(m):
+        g = m.group()[0]
+        if isinstance(g, str):
+            # on python 2, we need to do a ord(). On python 3, the
+            # byte itself will do.
+            g = ord(g)
+        return b"=%02x" % (g,)
+
+    username = NON_MXID_CHARACTER_PATTERN.sub(f2, username)
+
+    # we also do the =-escaping to mxids starting with an underscore.
+    username = re.sub(b'^_', b'=5f', username)
+
+    # we should now only have ascii bytes left, so can decode back to a
+    # unicode.
+    return username.decode('ascii')
+
+
 class StreamToken(
     namedtuple("Token", (
         "room_key",
diff --git a/tests/api/test_auth.py b/tests/api/test_auth.py
index 379e9c4ab1..69dc40428b 100644
--- a/tests/api/test_auth.py
+++ b/tests/api/test_auth.py
@@ -50,6 +50,8 @@ class AuthTestCase(unittest.TestCase):
         # this is overridden for the appservice tests
         self.store.get_app_service_by_token = Mock(return_value=None)
 
+        self.store.is_support_user = Mock(return_value=defer.succeed(False))
+
     @defer.inlineCallbacks
     def test_get_user_by_req_user_valid_token(self):
         user_info = {"name": self.test_user, "token_id": "ditto", "device_id": "device"}
diff --git a/tests/handlers/test_register.py b/tests/handlers/test_register.py
index 90a2a76475..eb70e1daa6 100644
--- a/tests/handlers/test_register.py
+++ b/tests/handlers/test_register.py
@@ -17,7 +17,8 @@ from mock import Mock
 
 from twisted.internet import defer
 
-from synapse.api.errors import ResourceLimitError
+from synapse.api.constants import UserTypes
+from synapse.api.errors import ResourceLimitError, SynapseError
 from synapse.handlers.register import RegistrationHandler
 from synapse.types import RoomAlias, UserID, create_requester
 
@@ -64,6 +65,7 @@ class RegistrationTestCase(unittest.TestCase):
             requester, frank.localpart, "Frankie"
         )
         self.assertEquals(result_user_id, user_id)
+        self.assertTrue(result_token is not None)
         self.assertEquals(result_token, 'secret')
 
     @defer.inlineCallbacks
@@ -82,7 +84,7 @@ class RegistrationTestCase(unittest.TestCase):
             requester, local_part, None
         )
         self.assertEquals(result_user_id, user_id)
-        self.assertEquals(result_token, 'secret')
+        self.assertTrue(result_token is not None)
 
     @defer.inlineCallbacks
     def test_mau_limits_when_disabled(self):
@@ -130,21 +132,6 @@ class RegistrationTestCase(unittest.TestCase):
             yield self.handler.register(localpart="local_part")
 
     @defer.inlineCallbacks
-    def test_register_saml2_mau_blocked(self):
-        self.hs.config.limit_usage_by_mau = True
-        self.store.get_monthly_active_count = Mock(
-            return_value=defer.succeed(self.lots_of_users)
-        )
-        with self.assertRaises(ResourceLimitError):
-            yield self.handler.register_saml2(localpart="local_part")
-
-        self.store.get_monthly_active_count = Mock(
-            return_value=defer.succeed(self.hs.config.max_mau_value)
-        )
-        with self.assertRaises(ResourceLimitError):
-            yield self.handler.register_saml2(localpart="local_part")
-
-    @defer.inlineCallbacks
     def test_auto_create_auto_join_rooms(self):
         room_alias_str = "#room:test"
         self.hs.config.auto_join_rooms = [room_alias_str]
@@ -185,6 +172,20 @@ class RegistrationTestCase(unittest.TestCase):
         self.assertEqual(len(rooms), 0)
 
     @defer.inlineCallbacks
+    def test_auto_create_auto_join_rooms_when_support_user_exists(self):
+        room_alias_str = "#room:test"
+        self.hs.config.auto_join_rooms = [room_alias_str]
+
+        self.store.is_support_user = Mock(return_value=True)
+        res = yield self.handler.register(localpart='support')
+        rooms = yield self.store.get_rooms_for_user(res[0])
+        self.assertEqual(len(rooms), 0)
+        directory_handler = self.hs.get_handlers().directory_handler
+        room_alias = RoomAlias.from_string(room_alias_str)
+        with self.assertRaises(SynapseError):
+            yield directory_handler.get_association(room_alias)
+
+    @defer.inlineCallbacks
     def test_auto_create_auto_join_where_no_consent(self):
         self.hs.config.user_consent_at_registration = True
         self.hs.config.block_events_without_consent_error = "Error"
@@ -194,3 +195,13 @@ class RegistrationTestCase(unittest.TestCase):
         yield self.handler.post_consent_actions(res[0])
         rooms = yield self.store.get_rooms_for_user(res[0])
         self.assertEqual(len(rooms), 0)
+
+    @defer.inlineCallbacks
+    def test_register_support_user(self):
+        res = yield self.handler.register(localpart='user', user_type=UserTypes.SUPPORT)
+        self.assertTrue(self.store.is_support_user(res[0]))
+
+    @defer.inlineCallbacks
+    def test_register_not_support_user(self):
+        res = yield self.handler.register(localpart='user')
+        self.assertFalse(self.store.is_support_user(res[0]))
diff --git a/tests/handlers/test_user_directory.py b/tests/handlers/test_user_directory.py
new file mode 100644
index 0000000000..11f2bae698
--- /dev/null
+++ b/tests/handlers/test_user_directory.py
@@ -0,0 +1,91 @@
+# -*- coding: utf-8 -*-
+# Copyright 2018 New Vector
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+from mock import Mock
+
+from twisted.internet import defer
+
+from synapse.api.constants import UserTypes
+from synapse.handlers.user_directory import UserDirectoryHandler
+from synapse.storage.roommember import ProfileInfo
+
+from tests import unittest
+from tests.utils import setup_test_homeserver
+
+
+class UserDirectoryHandlers(object):
+    def __init__(self, hs):
+        self.user_directory_handler = UserDirectoryHandler(hs)
+
+
+class UserDirectoryTestCase(unittest.TestCase):
+    """ Tests the UserDirectoryHandler. """
+
+    @defer.inlineCallbacks
+    def setUp(self):
+        hs = yield setup_test_homeserver(self.addCleanup)
+        self.store = hs.get_datastore()
+        hs.handlers = UserDirectoryHandlers(hs)
+
+        self.handler = hs.get_handlers().user_directory_handler
+
+    @defer.inlineCallbacks
+    def test_handle_local_profile_change_with_support_user(self):
+        support_user_id = "@support:test"
+        yield self.store.register(
+            user_id=support_user_id,
+            token="123",
+            password_hash=None,
+            user_type=UserTypes.SUPPORT
+        )
+
+        yield self.handler.handle_local_profile_change(support_user_id, None)
+        profile = yield self.store.get_user_in_directory(support_user_id)
+        self.assertTrue(profile is None)
+        display_name = 'display_name'
+
+        profile_info = ProfileInfo(
+            avatar_url='avatar_url',
+            display_name=display_name,
+        )
+        regular_user_id = '@regular:test'
+        yield self.handler.handle_local_profile_change(regular_user_id, profile_info)
+        profile = yield self.store.get_user_in_directory(regular_user_id)
+        self.assertTrue(profile['display_name'] == display_name)
+
+    @defer.inlineCallbacks
+    def test_handle_user_deactivated_support_user(self):
+        s_user_id = "@support:test"
+        self.store.register(
+            user_id=s_user_id,
+            token="123",
+            password_hash=None,
+            user_type=UserTypes.SUPPORT
+        )
+
+        self.store.remove_from_user_dir = Mock()
+        self.store.remove_from_user_in_public_room = Mock()
+        yield self.handler.handle_user_deactivated(s_user_id)
+        self.store.remove_from_user_dir.not_called()
+        self.store.remove_from_user_in_public_room.not_called()
+
+    @defer.inlineCallbacks
+    def test_handle_user_deactivated_regular_user(self):
+        r_user_id = "@regular:test"
+        self.store.register(user_id=r_user_id, token="123", password_hash=None)
+        self.store.remove_from_user_dir = Mock()
+        self.store.remove_from_user_in_public_room = Mock()
+        yield self.handler.handle_user_deactivated(r_user_id)
+        self.store.remove_from_user_dir.called_once_with(r_user_id)
+        self.store.remove_from_user_in_public_room.assert_called_once_with(r_user_id)
diff --git a/tests/rest/client/v1/test_admin.py b/tests/rest/client/v1/test_admin.py
index e38eb628a9..407bf0ac4c 100644
--- a/tests/rest/client/v1/test_admin.py
+++ b/tests/rest/client/v1/test_admin.py
@@ -19,6 +19,7 @@ import json
 
 from mock import Mock
 
+from synapse.api.constants import UserTypes
 from synapse.rest.client.v1.admin import register_servlets
 
 from tests import unittest
@@ -147,7 +148,9 @@ class UserRegisterTestCase(unittest.HomeserverTestCase):
         nonce = channel.json_body["nonce"]
 
         want_mac = hmac.new(key=b"shared", digestmod=hashlib.sha1)
-        want_mac.update(nonce.encode('ascii') + b"\x00bob\x00abc123\x00admin")
+        want_mac.update(
+            nonce.encode('ascii') + b"\x00bob\x00abc123\x00admin\x00support"
+        )
         want_mac = want_mac.hexdigest()
 
         body = json.dumps(
@@ -156,6 +159,7 @@ class UserRegisterTestCase(unittest.HomeserverTestCase):
                 "username": "bob",
                 "password": "abc123",
                 "admin": True,
+                "user_type": UserTypes.SUPPORT,
                 "mac": want_mac,
             }
         )
@@ -174,7 +178,9 @@ class UserRegisterTestCase(unittest.HomeserverTestCase):
         nonce = channel.json_body["nonce"]
 
         want_mac = hmac.new(key=b"shared", digestmod=hashlib.sha1)
-        want_mac.update(nonce.encode('ascii') + b"\x00bob\x00abc123\x00admin")
+        want_mac.update(
+            nonce.encode('ascii') + b"\x00bob\x00abc123\x00admin"
+        )
         want_mac = want_mac.hexdigest()
 
         body = json.dumps(
@@ -202,8 +208,8 @@ class UserRegisterTestCase(unittest.HomeserverTestCase):
     def test_missing_parts(self):
         """
         Synapse will complain if you don't give nonce, username, password, and
-        mac.  Admin is optional.  Additional checks are done for length and
-        type.
+        mac.  Admin and user_types are optional.  Additional checks are done for length
+        and type.
         """
 
         def nonce():
@@ -260,7 +266,7 @@ class UserRegisterTestCase(unittest.HomeserverTestCase):
         self.assertEqual('Invalid username', channel.json_body["error"])
 
         #
-        # Username checks
+        # Password checks
         #
 
         # Must be present
@@ -296,3 +302,20 @@ class UserRegisterTestCase(unittest.HomeserverTestCase):
 
         self.assertEqual(400, int(channel.result["code"]), msg=channel.result["body"])
         self.assertEqual('Invalid password', channel.json_body["error"])
+
+        #
+        # user_type check
+        #
+
+        # Invalid user_type
+        body = json.dumps({
+            "nonce": nonce(),
+            "username": "a",
+            "password": "1234",
+            "user_type": "invalid"}
+        )
+        request, channel = self.make_request("POST", self.url, body.encode('utf8'))
+        self.render(request)
+
+        self.assertEqual(400, int(channel.result["code"]), msg=channel.result["body"])
+        self.assertEqual('Invalid user type', channel.json_body["error"])
diff --git a/tests/rest/test_well_known.py b/tests/rest/test_well_known.py
new file mode 100644
index 0000000000..8d8f03e005
--- /dev/null
+++ b/tests/rest/test_well_known.py
@@ -0,0 +1,58 @@
+# -*- coding: utf-8 -*-
+# Copyright 2018 New Vector
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+
+
+from synapse.rest.well_known import WellKnownResource
+
+from tests import unittest
+
+
+class WellKnownTests(unittest.HomeserverTestCase):
+    def setUp(self):
+        super(WellKnownTests, self).setUp()
+
+        # replace the JsonResource with a WellKnownResource
+        self.resource = WellKnownResource(self.hs)
+
+    def test_well_known(self):
+        self.hs.config.public_baseurl = "https://tesths"
+        self.hs.config.default_identity_server = "https://testis"
+
+        request, channel = self.make_request(
+            "GET",
+            "/.well-known/matrix/client",
+            shorthand=False,
+        )
+        self.render(request)
+
+        self.assertEqual(request.code, 200)
+        self.assertEqual(
+            channel.json_body, {
+                "m.homeserver": {"base_url": "https://tesths"},
+                "m.identity_server": {"base_url": "https://testis"},
+            }
+        )
+
+    def test_well_known_no_public_baseurl(self):
+        self.hs.config.public_baseurl = None
+
+        request, channel = self.make_request(
+            "GET",
+            "/.well-known/matrix/client",
+            shorthand=False,
+        )
+        self.render(request)
+
+        self.assertEqual(request.code, 404)
diff --git a/tests/storage/test_monthly_active_users.py b/tests/storage/test_monthly_active_users.py
index 8664bc3d54..9605301b59 100644
--- a/tests/storage/test_monthly_active_users.py
+++ b/tests/storage/test_monthly_active_users.py
@@ -16,6 +16,8 @@ from mock import Mock
 
 from twisted.internet import defer
 
+from synapse.api.constants import UserTypes
+
 from tests.unittest import HomeserverTestCase
 
 FORTY_DAYS = 40 * 24 * 60 * 60
@@ -28,6 +30,7 @@ class MonthlyActiveUsersTestCase(HomeserverTestCase):
         self.store = hs.get_datastore()
         hs.config.limit_usage_by_mau = True
         hs.config.max_mau_value = 50
+
         # Advance the clock a bit
         reactor.advance(FORTY_DAYS)
 
@@ -39,14 +42,23 @@ class MonthlyActiveUsersTestCase(HomeserverTestCase):
         user1_email = "user1@matrix.org"
         user2 = "@user2:server"
         user2_email = "user2@matrix.org"
+        user3 = "@user3:server"
+        user3_email = "user3@matrix.org"
+
         threepids = [
             {'medium': 'email', 'address': user1_email},
             {'medium': 'email', 'address': user2_email},
+            {'medium': 'email', 'address': user3_email},
         ]
-        user_num = len(threepids)
+        # -1 because user3 is a support user and does not count
+        user_num = len(threepids) - 1
 
         self.store.register(user_id=user1, token="123", password_hash=None)
         self.store.register(user_id=user2, token="456", password_hash=None)
+        self.store.register(
+            user_id=user3, token="789",
+            password_hash=None, user_type=UserTypes.SUPPORT
+        )
         self.pump()
 
         now = int(self.hs.get_clock().time_msec())
@@ -60,7 +72,7 @@ class MonthlyActiveUsersTestCase(HomeserverTestCase):
 
         active_count = self.store.get_monthly_active_count()
 
-        # Test total counts
+        # Test total counts, ensure user3 (support user) is not counted
         self.assertEquals(self.get_success(active_count), user_num)
 
         # Test user is marked as active
@@ -149,7 +161,7 @@ class MonthlyActiveUsersTestCase(HomeserverTestCase):
 
     def test_populate_monthly_users_is_guest(self):
         # Test that guest users are not added to mau list
-        user_id = "user_id"
+        user_id = "@user_id:host"
         self.store.register(
             user_id=user_id, token="123", password_hash=None, make_guest=True
         )
@@ -221,6 +233,24 @@ class MonthlyActiveUsersTestCase(HomeserverTestCase):
         count = self.store.get_registered_reserved_users_count()
         self.assertEquals(self.get_success(count), len(threepids))
 
+    def test_support_user_not_add_to_mau_limits(self):
+        support_user_id = "@support:test"
+        count = self.store.get_monthly_active_count()
+        self.pump()
+        self.assertEqual(self.get_success(count), 0)
+
+        self.store.register(
+            user_id=support_user_id,
+            token="123",
+            password_hash=None,
+            user_type=UserTypes.SUPPORT
+        )
+
+        self.store.upsert_monthly_active_user(support_user_id)
+        count = self.store.get_monthly_active_count()
+        self.pump()
+        self.assertEqual(self.get_success(count), 0)
+
     def test_track_monthly_users_without_cap(self):
         self.hs.config.limit_usage_by_mau = False
         self.hs.config.mau_stats_only = True
diff --git a/tests/storage/test_registration.py b/tests/storage/test_registration.py
index 3dfb7b903a..cb3cc4d2e5 100644
--- a/tests/storage/test_registration.py
+++ b/tests/storage/test_registration.py
@@ -16,6 +16,8 @@
 
 from twisted.internet import defer
 
+from synapse.api.constants import UserTypes
+
 from tests import unittest
 from tests.utils import setup_test_homeserver
 
@@ -99,6 +101,26 @@ class RegistrationStoreTestCase(unittest.TestCase):
         user = yield self.store.get_user_by_access_token(self.tokens[0])
         self.assertIsNone(user, "access token was not deleted without device_id")
 
+    @defer.inlineCallbacks
+    def test_is_support_user(self):
+        TEST_USER = "@test:test"
+        SUPPORT_USER = "@support:test"
+
+        res = yield self.store.is_support_user(None)
+        self.assertFalse(res)
+        yield self.store.register(user_id=TEST_USER, token="123", password_hash=None)
+        res = yield self.store.is_support_user(TEST_USER)
+        self.assertFalse(res)
+
+        yield self.store.register(
+            user_id=SUPPORT_USER,
+            token="456",
+            password_hash=None,
+            user_type=UserTypes.SUPPORT
+        )
+        res = yield self.store.is_support_user(SUPPORT_USER)
+        self.assertTrue(res)
+
 
 class TokenGenerator:
     def __init__(self):
diff --git a/tests/test_types.py b/tests/test_types.py
index 0f5c8bfaf9..d314a7ff58 100644
--- a/tests/test_types.py
+++ b/tests/test_types.py
@@ -14,7 +14,7 @@
 # limitations under the License.
 
 from synapse.api.errors import SynapseError
-from synapse.types import GroupID, RoomAlias, UserID
+from synapse.types import GroupID, RoomAlias, UserID, map_username_to_mxid_localpart
 
 from tests import unittest
 from tests.utils import TestHomeServer
@@ -79,3 +79,32 @@ class GroupIDTestCase(unittest.TestCase):
             except SynapseError as exc:
                 self.assertEqual(400, exc.code)
                 self.assertEqual("M_UNKNOWN", exc.errcode)
+
+
+class MapUsernameTestCase(unittest.TestCase):
+    def testPassThrough(self):
+        self.assertEqual(map_username_to_mxid_localpart("test1234"), "test1234")
+
+    def testUpperCase(self):
+        self.assertEqual(map_username_to_mxid_localpart("tEST_1234"), "test_1234")
+        self.assertEqual(
+            map_username_to_mxid_localpart("tEST_1234", case_sensitive=True),
+            "t_e_s_t__1234",
+        )
+
+    def testSymbols(self):
+        self.assertEqual(
+            map_username_to_mxid_localpart("test=$?_1234"),
+            "test=3d=24=3f_1234",
+        )
+
+    def testLeadingUnderscore(self):
+        self.assertEqual(map_username_to_mxid_localpart("_test_1234"), "=5ftest_1234")
+
+    def testNonAscii(self):
+        # this should work with either a unicode or a bytes
+        self.assertEqual(map_username_to_mxid_localpart(u'têst'), "t=c3=aast")
+        self.assertEqual(
+            map_username_to_mxid_localpart(u'têst'.encode('utf-8')),
+            "t=c3=aast",
+        )
diff --git a/tests/unittest.py b/tests/unittest.py
index 092c930396..78d2f740f9 100644
--- a/tests/unittest.py
+++ b/tests/unittest.py
@@ -373,6 +373,7 @@ class HomeserverTestCase(TestCase):
             nonce_str += b"\x00admin"
         else:
             nonce_str += b"\x00notadmin"
+
         want_mac.update(nonce.encode('ascii') + b"\x00" + nonce_str)
         want_mac = want_mac.hexdigest()
 
diff --git a/tests/utils.py b/tests/utils.py
index 52ab762010..38e689983d 100644
--- a/tests/utils.py
+++ b/tests/utils.py
@@ -139,7 +139,7 @@ def default_config(name):
     config.admin_contact = None
     config.rc_messages_per_second = 10000
     config.rc_message_burst_count = 10000
-
+    config.saml2_enabled = False
     config.use_frozen_dicts = False
 
     # we need a sane default_room_version, otherwise attempts to create rooms will
diff --git a/tox.ini b/tox.ini
index 44371f211f..f5f07cb690 100644
--- a/tox.ini
+++ b/tox.ini
@@ -135,7 +135,7 @@ commands = /bin/sh -c "flake8 synapse tests scripts scripts-dev scripts/hash_pas
 [testenv:check_isort]
 skip_install = True
 deps = isort
-commands = /bin/sh -c "isort -c -sp setup.cfg -rc synapse tests"
+commands = /bin/sh -c "isort -c -df -sp setup.cfg -rc synapse tests"
 
 [testenv:check-newsfragment]
 skip_install = True
@@ -151,4 +151,4 @@ deps =
     codecov
 commands =
     coverage combine
-    codecov -X gcov
\ No newline at end of file
+    codecov -X gcov