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diff --git a/.github/ISSUE_TEMPLATE/BUG_REPORT.md b/.github/ISSUE_TEMPLATE/BUG_REPORT.md
index 9dd05bcba3..75c9b2c9fe 100644
--- a/.github/ISSUE_TEMPLATE/BUG_REPORT.md
+++ b/.github/ISSUE_TEMPLATE/BUG_REPORT.md
@@ -4,11 +4,13 @@ about: Create a report to help us improve
 
 ---
 
-<!--
+**THIS IS NOT A SUPPORT CHANNEL!**
+**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**,
+please ask in **#synapse:matrix.org** (using a matrix.org account if necessary)
 
-**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**:
-You will likely get better support more quickly if you ask in ** #synapse:matrix.org ** ;)
+<!--
 
+If you want to report a security issue, please see https://matrix.org/security-disclosure-policy/
 
 This is a bug report template. By following the instructions below and
 filling out the sections with your information, you will help the us to get all