Provide more info why we don't have any thumbnails to serve (#13038)

Fix https://github.com/matrix-org/synapse/issues/13016

## New error code and status

### Before

Previously, we returned a `404` for `/thumbnail` which isn't even in the spec.

```json
{
  "errcode": "M_NOT_FOUND",
  "error": "Not found [b'hs1', b'tefQeZhmVxoiBfuFQUKRzJxc']"
}
```

### After

What does the spec say?

> 400: The request does not make sense to the server, or the server cannot thumbnail the content. For example, the client requested non-integer dimensions or asked for negatively-sized images.
>
> *-- https://spec.matrix.org/v1.1/client-server-api/#get_matrixmediav3thumbnailservernamemediaid*

Now with this PR, we respond with a `400` when we don't have thumbnails to serve and we explain why we might not have any thumbnails.

```json
{
    "errcode": "M_UNKNOWN",
    "error": "Cannot find any thumbnails for the requested media ([b'example.com', b'12345']). This might mean the media is not a supported_media_format=(image/jpeg, image/jpg, image/webp, image/gif, image/png) or that thumbnailing failed for some other reason. (Dynamic thumbnails are disabled on this server.)",
}
```

> Cannot find any thumbnails for the requested media ([b'example.com', b'12345']). This might mean the media is not a supported_media_format=(image/jpeg, image/jpg, image/webp, image/gif, image/png) or that thumbnailing failed for some other reason. (Dynamic thumbnails are disabled on this server.)


---

We still respond with a 404 in many other places. But we can iterate on those later and maybe keep some in some specific places after spec updates/clarification: https://github.com/matrix-org/matrix-spec/issues/1122

We can also iterate on the bugs where Synapse doesn't thumbnail when it should in other issues/PRs.

1 files changed, 1 insertions, 0 deletions

diff --git a/changelog.d/13038.feature b/changelog.d/13038.feature
new file mode 100644
index 0000000000..1278f1b4e9
--- /dev/null
+++ b/changelog.d/13038.feature
@@ -0,0 +1 @@
+Provide more info why we don't have any thumbnails to serve.