Merge branch 'master' into develop

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diff --git a/README.rst b/README.rst

index 4db7d17e94..677689bc03 100644
--- a/README.rst
+++ b/README.rst
@@ -1,3 +1,11 @@
+================
+Synapse |shield|
+================
+
+.. |shield| image:: https://img.shields.io/matrix/synapse:matrix.org?label=support&logo=matrix
+  :alt: (get support on #synapse:matrix.org)
+  :target: https://matrix.to/#/#synapse:matrix.org
+
 .. contents::
 
 Introduction
@@ -77,6 +85,17 @@ Thanks for using Matrix!
 [1] End-to-end encryption is currently in beta: `blog post <https://matrix.org/blog/2016/11/21/matrixs-olm-end-to-end-encryption-security-assessment-released-and-implemented-cross-platform-on-riot-at-last>`_.
 
 
+Support
+=======
+
+For support installing or managing Synapse, please join |room|_ (from a matrix.org
+account if necessary) and ask questions there. We do not use GitHub issues for
+support requests, only for bug reports and feature requests.
+
+.. |room| replace:: ``#synapse:matrix.org``
+.. _room: https://matrix.to/#/#synapse:matrix.org
+
+
 Synapse Installation
 ====================